Customer Service & Business Analyst

ToiYelle Hill, Business Analyst

Rocky Mount, North Carolina 27804, United States, 252-***-****, *********@*****.*** PROFILE Customer Service Advocate with extensive experience in managing high call volumes and delivering exceptional support. Enhanced customer satisfaction by providing clear information on insurance coverage and processing payments efficiently. Developed strong communication skills while collaborating with teams to improve service delivery. Passionate about fostering positive customer relationships and ensuring a seamless experience for all members.

SKILLS Customer service Expert

Communication skills Expert

Payment processing Expert

Team collaboration Expert

Problem-solving Expert

Organizational skills Expert

EMPLOYMENT HISTORY

Aug 2024 Customer Service Advocate, West at Home - Alorica Manage average of 50-60 inbound calls daily, addressing customer inquiries and payment processing. Ensure members understand insurance coverage details, delivering accurate information prior to joining or leaving plans. Support overall customer satisfaction and retention efforts.

• Responded to customer inquiries, ensuring clarity on coverage options.

• Processed payments efficiently, enhancing member experience.

• Provided detailed information on insurance plans to facilitate informed decisions. Jan 2024 — Jul 2024 Machine Operator, Reser's Fine Foods Operate mixers to blend various products for high-quality output. Train and lead staff in production processes. Promoted to lead mixer within two months of employment. Ensure adherence to quality standards, enhancing customer satisfaction.

• Developed training programs for new team members.

• Streamlined mixing processes to improve efficiency.

• Achieved consistent product quality, meeting company standards. Feb 2023 — Dec 2023 Candy Packer, Mclanes Warehouse Fulfilled shopping orders for local store shipments. Operated conveyor belt, carrying items over 50 pounds. Maintained efficient production rates. Collaborated with team to expedite order processing.

• Achieved consistent order accuracy.

• Supported team efforts to meet shipping deadlines.

• Enhanced workflow efficiency through effective communication. Jun 2022 — Jan 2023 Mixer Operator, Reser's Fine Foods Operate mixing equipment to blend ingredients for various products. Ensure compliance by completing NAACP forms accurately. Monitor quality and consistency throughout the mixing process.

• Assisted in developing new product formulations.

• Maintained clean and safe working environment.

• Collaborated with team to optimise mixing techniques. Feb 2021 — May 2022 Team Member, Chick-fil-A

Support customer satisfaction by fulfilling needs in a fast-paced environment. Collaborate with team to take orders and maintain cleanliness, ensuring a healthy dining experience. Greet customers warmly and assist with inquiries.

• Delivered exceptional service, enhancing customer experience.

• Maintained cleanliness of dining area, promoting a healthy environment.

• Efficiently took orders, adapting to various weather conditions.

• Worked cohesively with team members to improve service speed. EDUCATION

B.B.A. in Healthcare Administration

Mar 2026 — Jun 2026 Certificate, Edgecombe Community College Rocky Mount Medical assistant

Oct 2023 — Mar 2026 Associates in Business Administration, Strayer University Graduated with a 4.0 gpa and presidents honor

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