Customer-Focused Technical Support and Warehouse Operations
Resume:
Brian Hart
Baytown, Texas *****
**********@*******.***
EDUCATION
B.S., University of Houston – Houston, TX
Major: Mechanical Technology, CADD
Minor: History
National Merit Scholar
EXPERIENCE
Compressor Machine Supply – Houston, TX
Warehouse / Receiving
May 2023 – December 2025
Ordered materials and maintained inventory levels to support production operations
Worked with vendors to ensure prompt delivery of material
Received inbound shipments and verified materials against purchase orders and packing slips
Loaded and unloaded trucks using forklift and pallet jack
Operated electric and manual pallet jacks to move and stage materials within the warehouse
Supplied and issued materials to production based on work requirements
Performed inventory counts and assisted with stock reconciliation.
Maintained organized storage areas and ensured accurate material placement
Followed safety protocols while handling materials and operating equipment Eastern Eagle Security – Houston, TX
Security Guard
January 2022 – November 2022
Maintained site security and monitored construction property
Submitted daily reports documenting site conditions and activity Paradise Bingo – Houston, TX
Floor Worker / Bingo Caller
June 2019 – March 2020
Assisted customers with purchases and verified winnings
Managed cash handling and customer support
Called numbers for games and recognized winners
All Covered – Houston, TX
Remote Support Engineer
November 2014 – October 2017
Supported multiple companies with various procedures and levels of support for both hardware and software issues via phone, email, and remote access.
Managed user accounts in Active Directory, Exchange, and Office 365
Assisted users with VPN, Wi-Fi, and handheld device connections. CompuCom – Houston, TX
Help Desk Analyst
November 2000 – February 2014
Troubleshot hardware and software issues via phone, email, and remote access across multiple service contracts.
Managed user accounts in Active Directory, Exchange, Novell, and other systems
Documented cases in various ticketing systems following defined procedures Earlier roles include ISP Customer Support and Computer Technician positions focused on troubleshooting and system configuration.
SKILLS
Two years forklift experience
Pallet jack operation (manual and electric)
Inventory receiving and stock organization
Shipping and receiving support
Microsoft Office (Word, Excel, Outlook, PowerPoint)
Windows 95–Windows 10, MacOS, Android, iOS
Remote support tools (RDP, Citrix, TeamViewerm Kaseya, Bomgar, etc.)
Remote connectivity experience via VPN, RDP, and mobile device connectivity
Active Directory, Exchange, and Office 365 account management
Strong documentation and reporting skills in various ticketing systems including Connectwise, Vantive, PeopleSoft S3, Remedy and Service Now. CERTIFICATIONS
A+ Certification
HDI Support Center Analyst Certification
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