Customer Service & Operations Optimization
Resume:
BRIANA DEMPSEY ***************@*****.***
Londonderry, NH
Summary
Strong expertise in customer service, forecasting, and performance enhancement. Excellent communication skills, attention to detail, with commitment and follow-through to provide quality care. Skills
Systems knowledge: Microsoft Office (Word, Excel, PowerPoint), NetSuite Communication: passion for providing exceptional customer experience, vendor management, international customer service, high-quality customer care
Team: training and staff development, entrepreneurial thinker, team builder, effective collaboration Financial: forecasting, revenue assurance, process documentation and reporting, logistics operations Work Experience
CUSTOMER SERVICE REPRESENTATIVE – LIGHTRIVER TECHNOLOGY, INC.March 2021 to Present
● Successfully processed and managed in excess 150 million dollars of orders in the telecommunications industry
● Collaborated with project managers to ensure successful delivery, meeting customer requirements
● Trained staff in order processing, forecasting, logistics, warehouse, reverse logistics, material status
● Initiate and follow through with material escalations with vendors
● Organize multiple aspects of material movement through warehouse logistic partners to ensure aggressive timelines are met Assured 100% order processing accuracy by implementing checks and balances throughout order procedures
● Improved material processing and managed order changes and revisions
● Organized multiple projects with strategic business partners ensuring aggressive timelines were met with customers
● Built and maintained a strong network throughout the supply chain
● Inventory management
● Strengthened overall customer satisfaction scores for the company
● Collaborated with engineers to produce exceptional first pass order processing accuracy
● Process development and documentation
TEACHER ASSISTANT – THE GODDARD SCHOOL September 2020 to March 2021
● Supervise students in class
● Aid in teaching appropriate behavior and social skills to students
● Assist in enforcing school and classroom rules
● Assist with record keeping, such as attendance records, student progress notes and grades
● Help teachers prepare for lessons by assembling materials and equipment CUSTOMER SERVICE REPRESENTATIVE – PARTS4HEATING October 2018 to September 2020
● Provided friendly, Professional Support to customers in person and over the phone
● Assisted customers with product selection and recommendations
● Handled high-volume inquiries while meeting company service standards Education
LINCOLN TECHNICAL INSTITUTE, DENTAL ASSISTANT SCHOOL– Training Program, Completed 2014 SALEM HIGH SCHOOL– High School Diploma (Salem, NH) – Class of 2011 Certifications
● Ethics for Small Businesses
● Hiring for Small businesses
● Small Business HR laws for 100 or more employees
● Small business management
● HR Strategy and management
● Small business management- Taxation
● Human Resources: A guide to workplace integrity
● Human Resources: Getting started in HR
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