Digital Project Manager & Platform Migration Expert

BENJAMIN FLASCHNER

Lake Villa, IL *****, United States 817-***-**** ********@*****.***

Summary

Experienced digital project manager with 20+ years in financial services, leading complex implementations and large-scale platform migrations. Skilled in team leadership, project governance, and cross-functional collaboration. Known for delivering consistent results, streamlining processes, and driving operational efficiency. Keep it for tone, or revise slightly to clarify what kind of industries if relevant.

Skills

Teamwork

Risk Analysis

Communication

Strategic thinking

Budget management`

Product Development

Negotiation

Organization

Decision-Making

Team management

project management

Conflict management

Experience

Project Management Consultant 02/2024 - Present

Independent Consultant Lake Villa, IL United States

Direct and oversee end-to-end project life cycles for clients across diverse industries, ensuring alignment with defined goals, timelines, and budgets.

Develop comprehensive project plans, schedules, and tracking mechanisms to support structured execution, and timely delivery.

Evaluate existing processes, and recommend targeted improvements to enhance operational efficiency and project outcomes.

Facilitate ongoing communication with stakeholders to clarify objectives, manage scope, and address risks or issues proactively.

Prepare and maintain detailed documentation and status reports to ensure transparency, consistency, and informed decision-making.

Sr. Systems Consulting Analyst, Governance 08/2019 - 06/2023

PSCU (now Velera) St. Petersburg, FL, United States

Led the migration of over 400 financial institutions from a legacy digital platform to a new online credit card system, coordinating documentation, timelines, and implementation strategies.

Created and maintained detailed procedures and technical documentation to support ongoing platform migrations, ensuring consistency, clarity, and regulatory compliance.

Partnered with cross-functional teams to design and refine migration wave schedules, minimizing disruption and aligning delivery with institutional readiness.

Developed scalable rollout plans for new products and services, streamlining deployment processes for client-facing teams and end users.

Acted as the primary resource for internal teams, providing guidance, troubleshooting support, and subject matter expertise across digital service delivery functions.

Digital Implementations Manager 05/2011 - 08/2019

PSCU (now Velera) St. Petersburg, FL, United States

Directed a 16-member team responsible for end-to-end implementation of digital products and services, ensuring quality delivery across all client engagements.

Oversaw hiring, talent development, and performance management, driving team effectiveness through structured growth plans and clear performance goals.

Led project governance activities, including compliance reviews and milestone tracking, to ensure consistent execution and successful outcomes.

Managed the team's annual operating budget, balancing resource allocation with departmental priorities and long-term business objectives.

Maintained and developed procedural documentation and implementation plans, ensuring readiness for evolving project types and service offerings.

Project Manager 09/2001 – 05/2011

PSCU (now Velera) St. Petersburg, FL, United States

Independently managed full project lifecycles for a wide range of digital services, including online bill pay, home banking, and credit card access platforms.

Served as the primary point of contact for internal teams and client institutions, ensuring alignment on scope, timelines, and deliverable.

Collaborated with technical teams to resolve issues, optimize performance, and adapt solutions to meet client-specific needs.

Built long-term trust with financial institutions by delivering reliable digital experiences, and consistently supporting platform enhancements.

Project Analyst 2000 - 2001

US Bank United States

Supported project teams by gathering and analyzing data to inform decision-making, and ensure project objectives were met.

Assisted in developing project plans, schedules, and status reports to maintain clear communication with stakeholders.

Monitored project progress and identified potential risks, providing timely recommendations to mitigate issues.

Collaborated with cross-functional teams to coordinate resources and streamline workflow across multiple initiatives.

Education and Training

Business Administration Coursework

College of Lake County Grayslake, IL

Business Administration Coursework

Edison College Fort Myers, FL

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