Customer Service & Administrative Support Professional

AMANDA LEE

Brantford, ON

226-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Customer Service and Administrative professional with 8+ years of experience in customer support, reception, billing, invoicing, accounts receivable, accounts payable, and office administration. Proven ability to manage high call volumes, data entry, documentation, payment processing, and front-desk operations in fast-paced environments. Strong communicator with excellent problem-solving, multitasking, and organizational skills. Experienced in CRM systems, POS systems, and Microsoft Office. Actively seeking customer service, receptionist, or administrative support roles.

KEY SKILLS & ATS KEYWORDS

Customer Service • Customer Support • Receptionist • Administrative Assistant

Call Center Operations • High Call Volume • Email Management • Front Desk

Billing & Invoicing • Accounts Receivable • Accounts Payable

Payment Processing • Cash Handling • POS Systems

Data Entry • Order Processing • Documentation • Filing

CRM Systems • Case Management • Work Orders

Problem Resolution • Complaint Handling • Negotiation

Time Management • Multitasking • Attention to Detail

Microsoft Word • Excel • PowerPoint • Sage

PROFESSIONAL EXPERIENCE

Customer Service Representative

Enbridge — Brantford, ON

October 2022 – November 2025

Provided customer service support in a high-volume call center environment

Handled inbound calls and emails while meeting service level agreements (SLAs)

Resolved billing discrepancies, invoicing issues, and account inquiries

Created, tracked, and closed work orders, including emergency service requests

Updated customer records accurately within CRM and billing systems

Managed receivables and supported collections-related inquiries

Delivered professional, customer-focused solutions while de-escalating concerns

Accounts Payable Clerk

Lorik Tool & Automation Inc. — Brantford, ON

March 2022 – October 2022

Processed accounts payable invoices with high accuracy

Matched invoices to purchase orders and packing slips

Supported accounts receivable and purchasing departments

Entered purchase orders and maintained vendor records

Received and recorded deliveries in inventory systems

Managed email correspondence and phone inquiries

Receptionist / Secretary

Northway Ford Lincoln — Brantford, ON

August 2019 – December 2021

Operated front desk and receptionist duties for a busy automotive dealership

Answered and routed incoming calls to appropriate departments

Processed customer payments and balanced daily transactions

Completed vehicle licensing for new vehicles and trade-ins

Maintained dealer plate inventory and vehicle records

Updated inventory by stocking in new vehicles and removing sold vehicles

Project Manager (Credit & Collections)

Kingston Data and Credit — Brantford, ON

February 2016 – June 2019

Directed workflow and assigned tasks to staff members

Contacted delinquent accounts via phone and email

Negotiated payment arrangements and payment plans

Prepared demand notices, status reports, and management reports

Investigated accounts and documentation for accuracy and compliance

EDUCATION

Community Service Worker Diploma

Medix College of Healthcare — Brantford, ON

Contact this candidate