Remote Customer Support Advisor

JUSTIN C. ERNST Farnham, NY Ph: 716-***-**** *******.**@*****.***

Professional Summary

Currently a cancer survivor. Accepted recently, I am not able to complete physically demanding jobs. Reliable and work as scheduled will pick up other shifts to assist with time off needs for others. Work till my shift tasks are completed when necessary. Maintain a strong old-fashioned work ethic, capable of working independently and in a group. Previous experience at Signals as a gas attendant ensures that I am able to complete the tasks of this position.

Skills

Proficient in customer service.

Held supervision positions.

Organized and met deadlines on time.

Responsible for collecting cash, helping others with personal spending, and making change.

Experience

DSP – Direct Support Professional Sep 2025 – Current 2026

Sasi - Elma NY

●Provide Direct Care to Individuals, personal care

●Take on Outings, Teach, Assist with Maintaining Current Skills

●Handle money and assist them if needed

●Provide support to maintain the best level of independence for each individual.

Gas Attendant & Store Clerk

Signals - Irving, NY May 2025 – Oct 2025

●Trained on Register and Customer Service

●Stocking, Cleaning, Pricing,

●Pump Attendant

Administrative Assistant July 2022 – March 2025

716 Limousine – Buffalo, NY

●Proficient in Customer Service Calls (multi-line phone system), Emails, and Chat.

●Proficient in Microsoft Office 365. Excell Word

●Payroll Entry using Paychex. Website updates: Crazy Simple, Facebook

●Monitoring Chauffeurs, placing orders, moving vehicles, and maintaining a clean office space.

Education

Associate of Applied Science

Jamestown Business College – Jamestown, NY

The degree was completed in Business Administration / Information Technologies.

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