Customer Service & Order Management Specialist
Resume:
Copilot may make mistakes *
TRACY ALSTON
Snellville, GA 30039
PROFESSIONAL SUMMARY
Customer Service Specialist with extensive experience in order management, shipping documentation, billing, export compliance, and direct customer communication within chemical manufacturing environments. Skilled in coordinating cross-functional workflows, resolving customer issues, and ensuring accurate, compliant order fulfillment. Advanced user of SAP, Ross ERP, Salesforce, and Ariba. PROFESSIONAL EXPERIENCE
Customer Service Expert
OG Chemicals 2021-2026
• Manage end-to-end customer orders using SAP and Ross, ensuring accurate entry, scheduling, and fulfillment
• Serve as primary customer contact, providing updates, resolving issues, and maintaining strong service relationships
• Prepare and verify shipping documentation, including bills of lading, packing lists, and export paperwork
• Ensure compliance with export regulations, product codes, and shipment requirements
• Process billing activities and maintain accurate customer account records
• Coordinate with logistics, production, and sales teams to support on-time delivery and resolve discrepancies
• Track customer interactions and service requests using Salesforce Copilot may make mistakes 2
• Support procurement and vendor communication through Ariba Customer Service Expert
BWA Water Additives 2002-2019
• Managed full order-to-delivery workflow using QuickBooks and Ariba,Open Invoice ensuring accurate order entry and fulfillment
• Served as the primary point of contact for customers, providing real-time updates and resolving service issues
• Coordinated with production, logistics, and sales teams to support on-time shipments
• Prepared and verified shipping documentation and ensured compliance with export regulations
• Processed billing activities and maintained accurate customer account records
• Utilized Salesforce to track customer interactions and service history
• Worked with Ariba for procurement-related tasks and documentation management SKILLS
• Order Management
• Customer Communication
• Shipping Documentation
• Billing & Invoicing
• Export Compliance
• Logistics Coordination
• ERP & CRM Systems: SAP, Ross, Salesforce, Ariba
• Recordkeeping & Documentation
• Problem Resolution
• Cross-Functional Collaboration
Copilot may make mistakes 3
EDUCATION
Montclair State University
Montclair, NJ
Hackensack High School
Hackensack, NJ
If you want, I can refine this further - for example by adding your degree, graduation year, or formatting it into a modern résumé style.
Contact this candidate