Operations & Hospitality Leadership Professional

Shawn Toya Byrd

Los Angeles, CA +1-213-***-**** **********@*****.***

Professional Summary

Results-driven operations, hospitality, property management, and human services professional with 10+ years of leadership experience overseeing teams, improving operational efficiency, and delivering exceptional customer and client experiences. Proven success managing high-volume hospitality environments, residential communities, office operations, and therapeutic care programs. Skilled in staff training, compliance management, crisis intervention, customer service, recruiting, budgeting, and process improvement. Holds Master’s degrees in Business and Psychology with extensive experience leading diverse teams, coordinating cross-functional operations, and maintaining regulatory standards. Recognized for strong leadership, problem-solving abilities, and a commitment to excellence in both corporate and community-focused environments.

Willing to relocate to: Los Angeles, CA

Work Experience

Shift Leader

Instawork App Los Angeles, CA

January 2024 to Present

• Led and supervised temporary staff during high-volume events, hospitality, retail, and warehouse operations.

• Assisted with employee onboarding, training, and coaching to ensure team members understood job duties, safety procedures, and company expectations.

• Coordinated shift check-in and check-out processes, verified attendance, and communicated important shift information to team members.

• Served as the primary point of contact between workers, site management, and Instawork support teams to resolve issues and maintain workflow efficiency.

• Monitored employee performance, provided real-time feedback, and helped maintain productivity standards throughout shifts.

• Ensured compliance with workplace safety policies, operational procedures, and customer service expectations.

• Supported team members by answering questions, addressing concerns, and promoting a positive and professional work environment.

• Assisted with timekeeping adjustments, shift documentation, and end-of-shift reporting when required.

• Demonstrated leadership, reliability, and problem-solving skills in fast-paced environments while managing multiple priorities.

Qualified Professional

Love Home Inc. Los Angeles, CA

February 2023 to May 2026

• Supported adolescent girls in a therapeutic group home, providing behavioral and emotional care.

• Ensured compliance with agency and state guidelines through accurate documentation.

• Worked with healthcare professionals to coordinate holistic treatment.

• Responded to crises using intervention strategies and built strong, trusting relationships with clients through empathy and active listening.

Office Manager

BBCSTUDIOS Beverly Hills, CA

March 2022 to February 2025

• Led cross-department teams to improve operations and service quality.

• Streamlined workflows, increasing efficiency by 20% and reducing costs by 15%.

• Launched DEI initiatives that grew workforce diversity by 25% and strengthened employee engagement.

• Collaborated with executives to ensure facility operations supported company goals. Event Specialist

SLS Beverly Hills Beverly Hills, CA

December 2022 to May 2024

• Implemented new cleaning procedures and standards to improve efficiency and maintain high quality standards

• Trained new housekeeping staff on proper cleaning techniques, safety protocols, and customer service skills

• Developed work schedules for the housekeeping team, optimizing staffing levels to meet operational needs while controlling labor costs

• Conducted regular inspections of guest rooms to ensure adherence to cleanliness standards and promptly addressed any issues or deficiencies

• Managed inventory of cleaning supplies and equipment, ensuring an adequate stock level at all times while minimizing waste

• Collaborated with other departments such as front desk and maintenance to coordinate guest requests, repairs, and room readiness

Housekeeper, Maid

The Biltmore Los Angeles Los Angeles, CA

December 2020 to March 2022

• Performed daily cleaning and maintenance tasks in accordance with established standards, ensuring a clean and organized living environment for residents

• Managed inventory of cleaning supplies and equipment, restocking as needed to maintain efficient operations

• Collaborated with team members to coordinate schedules and ensure timely completion of assigned tasks

• Provided exceptional customer service by addressing resident concerns promptly and effectively, maintaining a high level of satisfaction

• Performed deep-cleaning tasks on a regular basis such as carpet shampooing, window washing, and furniture polishing to maintain cleanliness standards

• Adhered to strict sanitation guidelines when cleaning bathrooms, kitchens, dining areas, ensuring proper disinfection of surfaces

• Demonstrated attention to detail by thoroughly inspecting rooms after each cleaning session for any missed spots or areas that require additional attention

• Collaborated with maintenance staff to report any repairs or maintenance needs discovered during the course of daily duties

Leasing Assistant

The Blackstone Los Angeles, CA

February 2018 to December 2021

• Assisted leasing manager in conducting property tours for potential tenants, highlighting key features and amenities

• Responded to inquiries from prospective tenants regarding availability, pricing, and lease terms in a timely manner

• Prepared lease agreements and facilitated the signing process with new tenants

• Performed thorough background checks on applicants to ensure their eligibility for tenancy

• Maintained accurate records of tenant information, lease agreements, and rent payments using property management software

• Assisted in the coordination of marketing campaigns to attract new tenants through online listings, social media platforms, and local advertising channels

• Provided excellent customer service by addressing tenant concerns or complaints professionally and resolving issues effectively

• Assisted with the collection of rent payments from tenants while enforcing late payment policies when necessary

• Coordinated renewal processes by communicating with existing tenants about lease expiration dates and negotiating new terms as needed

Office Assistant

Truevision Staffing Los Angeles, CA

January 2014 to February 2018

• Managed daily office and administrative operations supporting hospitality and property management clients.

• Coordinated office relocations and renovations to minimize workflow disruption.

• Assisted in recruiting and onboarding processes, maintaining high service standards and professionalism.

• Managed budgets, tracked expenses, and identified cost-saving measures. Shift Manager

Universal Studios Hollywood Hollywood, CA

January 2014 to September 2016

• Oversee daily operations in the assigned area

• Lead and manage staff: hiring, training, scheduling, performance feedback, and discipline as needed.

• Ensure guest satisfaction by making sure services, shows, rides, and attractions run smoothly and meet quality standards.

• Maintain safety, health, sanitization, and regulatory compliance (following protocols, inspections, emergency procedures).

• Manage budgets, labor, and resources: track costs, adjust staffing or operations as needed to meet financial goals.

• Coordinate with vendors, contractors, or external teams for maintenance, technical support, and special projects.

• Supervise and ensure the maintenance, repair, and readiness of equipment, rides, props, scenic elements, or show components.

• Develop, implement, and monitor standards: show quality, guest service, cleanliness, technical performance, etc.

• Resolve operational or guest-issues as they arise (e.g. ride breakdowns, guest complaints, safety hazards).

• Participate in planning for events, special shows or seasonal programs; ensure staff, logistics, and technical requirements are met.

Store Manager

McDonald’s Los Angeles, CA

January 2011 to October 2014

• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision

• Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis

• Managed a team of 40 employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction.

• Ensured compliance with company policies, procedures, and safety regulations at all times

• Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment

• Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making

Cashier

McDonald's Los Angeles, CA

September 2010 to January 2011

• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments

• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly

• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns

• Collaborated with the store management team to resolve pricing discrepancies or product returns

• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed

• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs

• Assisted in inventory management by monitoring stock levels at the checkout counter

• Achieved consistently high scores on mystery shopper evaluations through exceptional service delivery Education

Criminology Behavioral Science (B.S. A.A.)

Southern New Hampshire University Los Angeles Valley College Behavioral Science (Associate Of Behavioral Science) Los Angeles Valley College Los Angeles, CA

Psychology (Master's degree)

Los Angeles pacific university San Dimas, CA

Business (Master's degree)

Azusa Pacific University Azusa, CA

January 2023 to December 2024

Languages

Spanish - Expert

English - Fluent

Certifications and Licenses

Medication administration

July 2025 to Present

Blood borne pathogens certification

July 2025 to Present

Certification in Business Administration

March 2024 to Present

Certification in Management

February 2023 to Present

CPR Certification

Food Handler Certification

First Aid Certification

ServSafe

Food Safety Certification

TIPS

Additional Information

Authorized to work in the US for any employer

Executive Skills

• Negotiation & Stakeholder Management

• Executive Decision-Making

• Technology Integration & Digital Transformation

• Performance Metrics & KPI Dashboards

• Corporate Governance & Regulatory Compliance

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