Leasing Consultant & Customer Service Professional

Jessica L. McCurdy

*** * ***** **. *** *** Dunn, NC 28334 919-***-**** **********@*****.***

Summary

I am looking for new opportunities & to work in a dynamic team environment.

Experience:

Amberton at Stonewater & Featherstone Village/ Cary NC

Leasing Consultant, December 2022-June 2024

Open clubhouse, movie- theater. Offices, & model, retrieve golf cart, spot clean gym, check all emails, & checked messages in ILM.

Check applications and status of prospective tenants.

Greet prospective residents, would take on tour of amenities and model apartments, then would give information to take home.

Respond to all residents’ work order requests to make sure they were happy with their service.

Respond to all residents’ accounting questions

Process residents’ renewals.

Checked in all vendors and given keys out when needed. (ID verification beforehand.)

Created all the Welcome sheets and move-in checklists.

Created move-in packets for all move-ins for the week.

Conducted weekly market surveys every Monday and sent to Property Manager and Regional Supervisor.

Would take in Notices to Vacates and Key return forms, file and upload them in Onesite portal.

Took monthly training to increase applicant experience, and resident retention.

Arium Lake Johnson/ Raleigh NC

Leasing Consultant, May 2022-October 2022

Open model, retrieve golf cart, spot clean gym, print all morning paperwork and check all messages and emails.

Check applications and status of prospective tenants.

Greet prospective residents and take on tour of apartment.

Respond to all residents’ work order requests

Respond to all residents’ accounting questions

Process residents’ renewals.

Amazon RDU 1/ Garner NC

Picker/ Reimbursement Agent, November 2020-April 2022

Assuring accuracy of all online orders

Balancing bins and all totes

Responsible for reimbursement receipts from various vendors.

Sending all damaged or defective products to the problem solve department.

SHORT STOP/ BUIES CREEK NC

Assistant Manager, September 2017- November 2020

Processes and sends paperwork to corporate every morning

Counts safe and all contents

In charge of ordering, checking in and distributing groceries

Assuring accuracy of online lottery and lottery paperwork

Checks in various vendors

Balancing safe, all monies, as well as vendor sales

Responsible for taking all monies and deposits to bank every afternoon

STEIN MART/ CARY, NC

Customer Service Associate, October 2016- December 2017

Processed refunds and/or exchanges, operated own cash till, provided exceptional customer service

SHEETZ /GARNER, NC

Trainer/ Clerk/ Facilities, July 2014 to August 2016

Responsible for training new employees

Ran kitchen and completed customer orders

Responsible for cash till containing more than $500.00

Responsible for relaying problems and/or issues to manager

GRAND ARBOR RESERVE APARTMENTS/ RALEIGH, NC

Leasing Consultant, July 2013 to June 2014

Prepared morning paperwork (postings, overnight resident issues &/or maintenance requests)

Distributed welcome letters and notices

Scheduled apartment tours with prospective new residents then followed up

Processed applications, renewals, move-in/move-out paperwork

Responsible for all marketing outreach, including posting Craigslist 9 times a day

Produce copies of end of the week/month reports and sent to corporate

FOREST POINTE APARTMENTS/ BALFOUR WEST TOWNHOMES DURHAM, NC

Leasing Consultant, May 2012 to July 2013

Prepared and distributed welcome letters, move-in packets, newsletters and notices

Posted rent payments and made bank deposits

Scheduled and toured apartments/townhomes with potential new residents

Processed resident maintenance requests

Processed applications, renewals and move-in/move-out paperwork

Appeared for court dates set for eviction/writs

Marketing and outreach

Produced copies of end of the week/month reports and sent to corporate

TARGET — Cary, NC

Customer Service/Cashier, Oct. 2011 to May 2012

Assisted customers with returns and exchanges

Prepared and organized daily reports

Updated pricing, info tags and other merchandising tasks

Education

Wake Tech Community College — Raleigh, NC

Medical Terminology Certified

Top 5 in my class

Computer Skills:

QuickBooks, Microsoft Word, Excel, PowerPoint, Outlook; S.A.P.; Windows,

(Yardi, Yardi Voyager, Onesite, Blue Moon, LRO, Rent Café, Knock, Core Logic, Safe Rent Specific computer applications)

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