Customer Support & Technical Help Desk Specialist
Resume:
Robert Blackwell
Stamford, CT *****
*********************@***********.***
To obtain a position within an organization utilizing my customer service and computer knowledge. Work Experience
Special Education Teacher's Assistant
Stamford Public Schools - Stamford, CT
August 2015 to Present
• Assisting students in achieving academic success
• Working with students who may be aggressive or disruptive in class
• Behavior support which includes physical management (training provided upon hire)
• Personal care
• Social integration
• Consultation and collaboration with Special Education and Regular Education Teachers as well as related service staff
• Any and all other duties as may be assigned.
Technical Support Specialist
DYMO - Stamford, CT
May 2009 to September 2015
Responsible for helping troubleshoot customers with software problems
• Trained clients on software and hardware.
• Support Representative performs a variety of responsibilities, including customer support, documenting FAQ's and procedures, and project work. The position required proficient computer skills and excellent verbal communication skills.
IT Help Desk Technician
Success Systems - Stamford, CT
May 2006 to June 2009
• Responsible for helping troubleshoot customers with software problems
• Trained clients on software and hardware.
• Support Representative performs a variety of responsibilities, including customer support, documenting FAQ's and procedures, and project work. The position required proficient computer skills and excellent verbal communication skills.
Intern
Smith Hanley Ass - Westport, CT
October 2005 to December 2005
Learned the network which included
• Citrix, Windows 9x and 2k Server, XP, and 2003 Server
• Setup Network accounts, Network Back-up
ADF Operator (contact)
Pitney Bowes - Shelton, CT
November 2003 to January 2005
Responsible for setting up the inserter machines
* Giving Quality service and getting the mail out on time. Account Executive
All Signal Communications/ F.A.B Communications - New Rochelle, NY July 2002 to September 2003
Opened new accounts while increasing sales, and assisting existing account
• Out/Inside sale, and developing strong relationships with customers
• Data Entry and Customer Service.
Sales Representative/Customer Service
WorldCom Wireless - Rocky Hill, CT
October 2001 to June 2002
Outside Sales, Data Processing
* Opened new accounts while increasing sales, and assisting existing account
* Promptly resolved customers issues
temp Work
SUNGARD TREASURY - Stamford, CT
May 2001 to August 2001
GENERAL OFFICE HELP
* Some light phone work
* Computer formatting, Mailroom Work
Education
A.S. in Computer Science
Gibbs College - Norwalk, CT
July 2003 to December 2005
Skills
• Customer service
• Microsoft Office
• English
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