Tech-Driven Customer Service & Content Leader
Resume:
Razthee Md. Yakini
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Dynamic customer service professional with 5+ years of
experience in tech-driven content engineering, content marketing, eCommerce leadership, and frontline banking, skilled in driving growth and customer satisfaction. 5 Niblock Ct 2, Albany, NY 12206
*******.******@*****.***
Work Experience
Skills
Technical Skills
Leadership
Banking
Tech Content Expertise
WordPress Expertise
Customer Support
Website Landing Page
Brand Development
Sales & Marketing
Email Marketing
Technical Blog & Guides
Tools
WordPress
Salesforce
Microsoft & Google Suites
SEMrush, Google Analytics
Software & Hardware Skills
Salesforce, Canva, Figma
Languages
English (Fluent)
Bengali(Fluent)
Certification
CCNA
WordPress Photo Contributor
WordPress Pattern
Contributor
WordPress Release
Contributor
Educational Background
Bank Teller, TD Bank
Feb 2026 - Present
Resolved account issues fast and accurately.
Recommended TD products based on customer needs.
Handled daily transactions with full compliance.
Guided clients on accounts, cards, and digital banking. Verified customer identity and protected accounts from fraud risks. Customer Service Supervisor, Whole Foods Market
June 2025 - Feb 2026
Lead a team to deliver seamless eCommerce operations and top-tier customer service.
Resolve complex order and technical issues with speed and precision. Train and motivate staff to boost productivity and customer satisfaction.
Improve workflow efficiency and customer response times across platforms.
Customer Service Associate,CVS Health
March 2025 - June 2025
Assist customers with expert product knowledge and personalized recommendations.
Drive sales by creating a welcoming, solution-focused shopping experience.
Maintain organized displays and ensure fast, friendly checkout service Bachelors In CSE(Computer Science & Engineering)
United International Unioversity
Oct 2016 - June 2021
Content Marketing Executive, WPDeveloper
Nov 2021 - May 2024
Create SEO-driven tech content that boosts traffic and engagement. Plan and execute marketing strategies to drive conversions and growth.
Write high-performing blogs, landing pages, and case studies. Align content with product and brand goals across teams. Manage content and social campaigns that deliver measurable results. Quality Content Engineer, VCube
Sept 2021- Nov 2021
Test and ensure product quality through detailed QA processes. Identify, report, and help resolve technical issues efficiently.
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