Detail-Oriented Bilingual Order Entry Specialist

Ashley McDaniel

**** ************** ************, ** *****

*************@*****.*** 678-830-5737Professional Summary

Detail-oriented and bilingual professional with extensive experience in order entry, customer service, scheduling, and administrative support. Proficient in Microsoft Office, and capable of managing multiple tasks simultaneously. Strong communicator with excellent problem-solving skills and a focus on ensuring accuracy and efficiency in all aspects of work. Fluent in Spanish and capable of typing 40-50 words per minute.

Skills

●Languages: Intermediate Spanish (reading, speaking, and writing)

●Typing Speed: 40-48 words per minute

●Software: Microsoft Office Suite (Word, Excel, PowerPoint)

●Customer Service: Technical support, conflict resolution, training assistance

●Order Entry: Data entry, order processing, system troubleshooting

●Scheduling & Coordination: Production schedules, shipment coordination

●Medical Office: Coursework in Medical Office Assistant and Medical Billing Clerk

Work Experience

JANUS INTERNATIONAL (2014 UNTIL PRESENT)

Order Entry Specialist 10/2022 - Present

●Collaborate with personnel to input purchase orders into the software system.

●Make changes as directed by sales and management.

●Create shipping and contact information as needed.

●Ensure the accuracy of orders being entered into the system.

●Troubleshoot and report inconsistencies within the system.

Scheduler 07/2021 - 10/2022

●Reviewed production schedules and work orders for errors from sales or order entry.

●Revised production schedules when needed due to design changes, backlogs, or other interruptions.

●Coordinated with management, marketing, sales, production, and engineering to resolve production issues.

●Monitored work processes to ensure standards and specifications were met.

Customer Service Representative (Noke) 08/2019 - 07/2021

●Answered incoming technical support calls and resolved customer issues.

●Made outbound calls to facility managers for training, troubleshooting, and answering inquiries.

●Recorded details of customer interactions, complaints, and actions taken.

●Notified customers of claim results and outcomes.

Census Enumerator 2020

●Conducted interviews primarily in person (door to door) and when requested, conducted phone interviews to collect survey or census data as required within an assigned geographic area.

●Knowledge of survey materials to explain the purpose of surveys, ask questions as worded on the questionnaire or survey instrument, and document accurate and complete information into a laptop computer or onto survey forms.

●Maintained personal payroll records that reflect hours worked, miles driven, and reimbursements for travel and communications claimed.

●Completed and attended training as necessary in-person or online.

Order Entry 08/2016 - 08/2019

●Entered data into the system and ensured accuracy of orders.

●Created shipping information and made necessary changes as requested by sales and management.

●Reported any system inconsistencies and worked to resolve issues.

FAB 05/2014 - 07/2015

●Assisted warehouse workers in assembling and preparing products for shipment.

●Filled in for supervisor in tag production for finished products.

●Helped with end-of-month inventory counts for warehouse materials.

Education

University of West Georgia — Carrollton, GA

Completed 2 years of coursework

●Focus in Business and General Studies

West Georgia Technical College

Completed coursework in Medical Office Assistant and Medical Billing Clerk

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