Municipal Operations & Rental Supervisor
Resume:
SUMMARY
SKILLS
EXPERIENCE
BARBARA
WOOSTER
*-*******@*******.***
Bluffton, SC 29910
Highly capable professional manager offering strong background in customer service, team leadership, and project management. Known for improving operational efficiency, cultivating stakeholder relationships and managing and educating business community successfully. Possess solid problem-solving skills with the ability to effectively handle conflict resolution, prioritize tasks and make strategic decisions that positively impact business operations.
Results-oriented manager with expertise in
customer service, team leadership, and
project management. Drives operational
efficiency and builds strong stakeholder
relationships. Skilled in conflict resolution, task prioritization, and strategic decision-making to
enhance business operations.
Results-oriented manager with expertise in
customer service, team leadership, and
project management. Drives operational
efficiency and builds strong stakeholder
relationships. Skilled in conflict resolution, task prioritization, and strategic decision-making to
enhance business operations.
SHORT TERM RENTAL SUPERVISOR 08/2024 to 06/2026
Town of Hilton Head Island - Hilton Head Island, South Carolina
• Supervised rental operations ensuring compliance with town policies and regulations. Managed staff schedules to ensure optimal coverage during peak rental periods, enhancing guest experience.
•
• Trained new employees on rental procedures and customer service standards. Coordinated project schedules to align with implementation timelines, facilitating timely project delivery.
•
Documented project progress and communicated updates to stakeholders regularly.
•
• Facilitated meetings with clients to discuss project goals and expectations.
• Examined metrics and prepared IT project progress reports. Assessed data processing proposals and requirements to determine project feasibility.
•
Maintained knowledge of advances in information technology systems and applications.
•
• Controlled operational IT budget and expenditures within department parameters.
• Recruited, trained and supervised IT department staff.
• Developed data security and disaster recovery procedures. Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.
•
• Managed backup, user account and helpdesk systems. Communicated organizational goals, policies and procedures to IT department staff, ensuring alignment with departmental objectives.
•
REVENUE SERVICES MANAGER 08/2024 to 08/2025
Town of Hilton Head Island - Hilton Head Island
• Managed daily operations of community service programs and facilities.
• Supervised staff, ensuring high service quality and team collaboration
• Served as business liaison between town and community
• Developed training materials for new hires in service protocols.
• Facilitated community engagement events to promote local services. Managed service staff to ensure customer satisfaction and compliance with company policies.
•
EDUCATION AND
TRAINING
Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
•
SR REVENUE COLLECTOR 08/2008 to 08/2024
Town of Hilton Head Island - Hilton Head Island
Collected outstanding revenue through direct communication with residents and businesses.
•
• Processed payments and maintained accurate financial records for town services.
• Assisted residents in understanding billing inquiries and payment options available. Updated billing systems to ensure timely collection and accurate customer information.
•
Educated community members on the importance of timely payments for local services.
•
Conducted outreach efforts to promote awareness of payment deadlines and penalties.
•
Resolved customer complaints with professionalism, ensuring a positive experience for residents.
•
Assisted with the preparation of reports on outstanding balances, payment history, and other account information for management review.
•
• Prepared detailed analysis of aging accounts receivables for management review.
• Developed strategies for improving overall collections performance. Prepared briefs, sought out records and produced documentation in support of court cases.
•
BUSINESS EDUCATION TEACHER 09/1983 to 06/1985
East Meadow High School - East Meadow, New York
• Developed engaging lesson plans for various business education topics.
• Instructed students in financial literacy and entrepreneurship principles.
• Coordinated extracurricular activities, including business clubs and competitions. Facilitated student projects to encourage practical application of business concepts.
•
Developed lesson plans and instructed students in the fundamentals of business education, including accounting, economics, finance, marketing, and business management.
•
Incorporated project-based learning into coursework so that students could apply their knowledge to practical situations.
•
CW Post University - Greenville NY, NY
Master of Arts
Business Administration/Education
Master's level classes
NY Institute of Technology - Greenville NY, NY
Bachelor of Arts
Business Administration and Management
• Minor: secondary education
• Community service for Habitat for Humanity
• Dean's List
Contact this candidate