Data Entry and Office Administration Lead
Resume:
James Crenshaw
Alpharetta, GA 30005
Objective: Seeking a full time position within a company that will allow me to broaden my career perspective to where my skills and experience can be effectively utilized by the company in order to increase profit ability and provide a professional standard. Work Experience:
08/25 – Current
Spill Tech
Fulfillment Specialist
• Review 50 to 70 Emails
• Supply product quotes for new buyers
• Answer phones calls
• Process 30 + orders a day
• Handle all fulfillment issues that may occur with shipments
• Answer distributor complaints regarding returns or reships 07/24 – 04/25
Travel Inc
QA Revenue Auditor Accounting
• Managed airline corporate accounts
• Performed Credit Audits
• Processed refunds, and void exchanges
• Entered Weekly Commissions and airline recalls.
08/23 – 05/24
Cady Alpharetta, Ga
Supervisor / Accounting Representative
• Supervised30employees
• Weekly data entry employee progress reports
• Processed payroll accounting for employees
• Created a new department training manual/Customer service script
• Conducted QA reports for the call center
• Handled consumer escalations
• Conducted Coaching sessions for phone agents
10/15 – 08/23
The Palatial Group. Inc
Supervisor /Dept. lead Representative
• Supervised 3 underwriters
• Worked with bank underwriters / Detailed home owner bank account revenue
• Managed back office Administration duties
• Managed field sales representatives
• Researched client request for future home purchases
• Spoke with private investors and bank mortgage holders
•
08/09-10/15
Bank of America Simi Valley, Ca
Customer Service Rep
08/09-10/09
• Assisted Customers and third parties with mortgage escrow questions
• Talked with mortgage companies and customers about new lender policies 10/09-05/10 (Department Promotion)
Short Sale Customer Service
.
• Assisted homeowners with updates regarding the short sale process
• Advised time frames on short sale escalations.
• Negotiated broker percentages with mortgage companies and brokers
• Collected required documents for the short sale process 05/10-11/11 (Department Promotion)
Short Sale / Foreclosure Specialist
• Facilitated the foreclosure process with the bank and homeowner
• Authorized request for foreclose postponement
• Mitigated bank loss through negotiating pay off amounts by fair market values
• Secured promissory notes or cash contributions to help assume profit from loss that is owed to investors.
11/11-10/15 (Department Promotion)
Curtailment Claim / Underwriting Specialist
• Assisted mortgage insurance companies with mortgage claim documents
• Helped the bank facilitate mortgage insurance claim processes with homeowners
• Submitted data entry reports in CSAD program
08/06-01/08
Mantra Films Hawthorn, Ca
Customer Service / OJT Communications Trainer
• Trained new hires and conducted training classes
• Managed call center during rotating shifts
• Responsible for educating new hires on phone educate and company standards 07/05-08/06
Japan Airlines (Customer Service) LAX Airport
Airline Customs Agent
• Worked the front desk and foreign agent phone calls
• Helped secure documents for products coming through airport customs. 03/04-08/06
Heartland Home finance Cleveland, OH
• Helped the mortgage underwriters secure mortgage documentation.
• Supervised 10 associates as a department team leader.
• Contacted current home owners about current mortgage payments and refinance opportunities.
Skills/Qualification
2 year Communications specialist/ trainer
8 years of Data Entry
5 year Team leader / Supervisor
5 years of mortgage experience
5 years of customer service
Typing 35-40 wpm
Power point
Word Excel
Administrative Assistance
As400
Pivot tools
Csad
I portal
Equator 4.0 and 5.0
Home Saver
Education
College
Cincinnati State University 1year
CSB School of Broadcasting and Media 6 months
High School:
Shaker Heights High School Cleveland Ohio
Contact this candidate