Community Manager & Executive Administrative Assistant

ANNIE V. ZAMBRANO

Miami, FL 407-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Experienced Community Manager, Executive Administrative Assistant, and Customer Service Professional with expertise in office operations, community engagement, client relations, event coordination, accounts payable, and executive support. Bilingual in English and Spanish. Skilled in QuickBooks, Zoho CRM, Monday.com, Microsoft Office, customer retention, and business operations.

CORE SKILLS

Community Management • Customer Service • Executive Administration • Office Operations

• Event Planning • Client Relations • Accounts Payable • QuickBooks • Zoho CRM • Monday.com • Microsoft Office • Data Entry • Team Leadership • Sales • Bilingual English/Spanish

PROFESSIONAL EXPERIENCE

Community Manager Pipeline Workspaces Brickell March 2026–Present

• Manage daily workspace operations and member experience.

• Coordinate onboarding, member retention, events, and communications.

• Handle mail, packages, and business correspondence.

• Support community engagement and client satisfaction. Executive Administrative Assistant Stalo Group July 2023–March 2026

• Managed accounts payable using QuickBooks.

• Coordinated executive calendars, meetings, and company events.

• Prepared reports, correspondence, and business documentation.

• Improved office processes and customer follow-up procedures. Sales Representative Team Leader JD Restorations Aug 2022–May 2023

• Developed customer relationships and generated new business opportunities.

• Conducted market research and delivered sales presentations.

• Followed up with clients to ensure customer satisfaction. Additional Experience: Restaurant Manager (Kebabs Grill), Retail Sales Associate (Zara), Store Manager (Goodies Supermarket), Sales Representative (Kare Design), Real Estate Sales Agent (Habitats Realty).

EDUCATION

Quality Leadership University – Business Administration with Emphasis in International Business (3 Years)

Universidad Latina – Business Administration (1 Year) EF International Language Campus, New York

High School Diploma

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