Assistant Property Manager - Storage Operations
Resume:
High School Diploma:
Buffalo Grove High School
Buffalo Grove, IL
Driver's License
************@*****.***
Kent, WA 98031
Skills
Efficiency with Microsoft Word,
Outlook, Teams
•
Fluency with Google Suite,
including Docs and Sheets
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Familiarity with navigating and
processing POS systems
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• Administrative experience
Customer relationship
management and satisfaction
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• Conflict resolution
• Facility maintenance
Time and scheduling
management
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• Effective communication
• Payment collection
Education And Training
Additional Information
• 85+ WPM 98% accuracy
• CompTIA A+ (studying)
Certifications
Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing several years of related experience combined with results- focused and quality-driven approach.
Extra Space Storage - Assistant Property Manager
Portland, OR
07/2024 - 03/2026
Public Storage - Property Manager
Deerfield, IL
06/2021 - 04/2024
Public Storage - Relief Manager
Waukegan, IL
06/2018 - 06/2021
Dale Laakkonen
Summary
Experience
Completed high volume of inbound and outbound calls to coordinate site visits and finalize lease for new rentals or other administrative tasks
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Assessed and targeted the needs of customers to upsell retail merchandise and conduct lease for rental storage space
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Resolved tenant inquiries, complaints, and maintenance requests promptly and professionally
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Maintained accurate records of all financial transactions including rent payments, security deposits, and monthly expenses
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Maintained positive relationships with tenants through effective communication channels, including email updates or newsletters regarding property news or account issues
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Efficiently conducted outbound calls in a fast paced office environment to assist in customer escalations, process upcoming and delinquent payments, and to schedule site visits to address concerns or maintenance
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Directly responsible for finding resolutions to tenant issues and conflicts in a prompt manner
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• Responsible for day to day janitorial, facility, and administrative duties
• Ensured end of month records are maintained and filed properly Developed closer relationships with customers to prevent turnover and maintain company loyalty
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Maintained and managed daily site objectives, delegating tasks as necessary to ensure completion
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In addition to these added responsibilities, maintained all previous assignments and expectations of Relief Manager position
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Made inbound and outbound calls to schedule client reservations, managing both client and employee calendars
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Hyundai Motor Company - Porter Supervisor
Schaumburg, IL
02/2015 - 06/2018
Resolved objections by promoting online rental services and scheduling visit for inspections
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Conducted lease finalization onsite to rent storage spaces and review rental agreement with new tenants
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Identified and targeted customer's needs to maintain insurance, lock, and store merchandise sales
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Conducted high volume inbound and outbound collection, payment, and courtesy calls
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Maintained good relationship with clients by addressing complaints including rate increases, late fees, lock cut requests, and other matters
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Ensured the success and health of the overall business by completing general maintenance and reporting necessary repair requests as needed
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Completed payments onsite and secured daily deposits nightly, traveling to bank when necessary
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Contributed to monthly audit which involved ensuring manual receipts and merchandise inventory are up to date as well as verifying correct status of vacant storage spaces in database
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Discarded discarded items and make sure the facilities are well kept and sanitary
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Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
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• Asked open-ended questions to assess customer needs
• Directly managed team schedules and work activity
• Trained new members, integrating shop procedures and safety guidelines
• Regulated and budgeted materials and supplies
Performed duties of Service Porter position, including manual washing of vehicles, transporting customers and vehicle parts to proper locations, and custodial maintenance of dealership
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Contact this candidate