Customer Service & Dispatch Specialist
Resume:
Regina Warren
Customer Service Representative
Dolton, IL 60419
******.*.********@*****.***
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Professional Summary
Experienced customer service and dispatch specialist with a background in home improvement, healthcare, and administrative support. Skilled in logistics coordination, problem-solving, and delivering excellent customer experiences.
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Work Experience
Installation Support Service – Lowe’s Home Improvement (2018 – 2025)
- Manage remodels, schedule material deliveries, and oversee installations.
- Assist customers with compensation claims and project inquiries.
Central Dispatch Representative – Lowe’s (2017 – 2018)
- Organize deliveries, handle scheduling changes, and resolve delays.
- Communicate with customers and assist store management with logistics.
Customer Care Representative – Lowe’s (2016 – 2017)
- Provide troubleshooting support for major appliances.
- Verify accounts and ensure warranty benefits are properly applied.
Home Health & Pharmacy Roles (Various positions, 2009 – 2017)
- Assisted clients with daily living needs and personal care.
- Registered patients, processed prescriptions, and handled insurance claims.
Administrative & Customer Service Roles (Various positions, 2001 – 2009)
- Provided clerical support, handled recalls, and managed high-volume calls.
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Skills
Customer Service & Dispatch
Administrative Support & Data Entry
Logistics & Problem-Solving
Healthcare & Pharmacy Assistance
Microsoft Office & Windows OS
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Education
Some College Coursework Completed
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