Automotive Technical Support & Operations Leader

Hope Roark

Millington, TN ***** 901-***-**** **********@******.***

Professional Summary

Resourceful professional with 12 years of experience in automotive repair, quality control, and operations management. Proven leader skilled in diagnostics, customer service, team management, and process improvement. Adept at building strong relationships and driving operational excellence. Seeking roles in management, customer service, or technical support to leverage expertise and deliver outstanding results. Work Experience

Technical Support Representative

Indmar marine Engines Millington, TN

February 2025 to Present

* Troubleshot technical issues and answered parts inquiries to support customers and dealers

* Assisted with parts sales, ensuring accurate order processing and customer satisfaction

* Provided clear technical guidance to resolve customer problems quickly

* Maintained detailed records of support cases and parts transactions

* Collaborated with team members to improve support processes and documentation

* Utilized computer systems to track inventory and manage customer requests Branch Manager

Diesel Care and Repair, LLC. Millington, TN

January 2020 to February 2021

* Demonstrated extensive knowledge of automotive repair and parts to support shop operations

* Managed customer and vendor interactions, scheduling diagnostics and processing payments

* Adapted to staff shortages by diagnosing and repairing vehicles and equipment

* Rebuilt engines and fuel system components for diesel trucks and farm equipment

* Built strong relationships with clients, vendors, and coworkers to foster a positive work environment Quality Control Manager

Diesel Care and Performance, Inc. Memphis, TN

May 2017 to January 2020

* Collected and assessed product quality data to identify trends and improve processes

* Collaborated with technicians to develop solutions for customer-reported issues

* Communicated diagnostic and installation information to customers

* Translated technical information into clear solutions, reducing repeat issues Warranty Administrator

Diesel Care and Performance, Inc. Memphis, TN

April 2014 to May 2017

* Created a warranty process that improved customer satisfaction using claim data

* Identified process improvements in remanufacturing and material sourcing

* Communicated with customers and repair shops to ensure proper installation and maintenance Manager/Owner

Mid South Feed & Seed Millington, TN

April 2012 to March 2014

* Oversaw daily operations, staffing, scheduling, and payroll for smooth business performance

* Maintained high operational standards and customer service, increasing retention

* Managed inventory, vendor relationships, and purchasing to reduce shortages

* Handled budgeting and bookkeeping for financial accuracy Teller

Insouth Bank Millington, TN

December 2006 to January 2009

* Assisted banking clients with unique needs, discussing products and financial goals

* Managed customer requests, including cashing checks and processing deposits and withdrawals

* Provided accurate account information to ensure customer satisfaction Quality Control Manager

* Applied knowledge of diesel engines and construction to dock and door installation and maintenance

* Installed and repaired high-speed doors, demonstrating adaptability and technical proficiency

* Demonstrated reliability and strong work ethic by completing tasks to high standards Education

High school diploma

High School Diploma

Millington Central High School Millington, TN

Associate's degree

Skills

Organizational skills Budgeting Manager experience Performance management Bookkeeping Mechanic Experience Quality Assurance Management Team management New hire orientation Payroll Employee relations Conflict management Diesel Engine Repair Industrial Maintenance Automotive Diagnostics Microsoft Excel Process Improvement Inventory Management Door Hanging HR compliance Inventory control Computer skills Vendor Relations Office experience Leadership Customer service Windows Automotive Repair Heavy equipment operation Certifications and Licenses

Driver's License

Forklift Certification

OSHA 30

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