RN Telephonic Case Manager & OR Coordinator

Christine Herslow, R.N.

Virginia Beach, VA ***** 757-***-**** *******************@*****.***

Professional Summary

Registered Nurse with 21 years of clinical experience and one year as a Telephonic Nurse Case Manager (Anthem, Medicaid/Medicare Dual Eligible program), conducting health risk assessments and care coordination by phone. Skilled in patient triage, education, and assessment across surgical, labor & delivery, and postpartum settings. Proficient across multiple EHR platforms, having adapted through repeated documentation system transitions over a career spanning multiple states and facilities — including Epic, Cerner, Meditech, and Allscripts. Strong telephonic communication, independent clinical judgment, and care plan documentation skills, with a proven ability to build rapport and ensure continuity of care for high-risk and chronically ill populations.

Key Skills

•Telephonic patient assessment & health risk assessments (HRAs)

•Care coordination & case management – Medicaid/Medicare Dual Eligible

•Patient education & discharge planning

•Triage and clinical decision-making

•EHR/EMR systems: Epic, Cerner, Meditech, Allscripts (multi-platform adaptability)

•Fetal monitoring & high-risk OB assessment (AWHONN certified)

•Strong telephone communication, documentation, and rapport-building

Nursing Experience

2023 – Present Sentara Princess Anne Hospital, VA – Operating Room Registered Nurse

•Led nursing team as circulating nurse across all surgical specialties

•Collaborated with multidisciplinary teams to ensure optimal patient care

•Supervised and prioritized nursing care for a 14-room main OR

•Completed AORN Periop 101

2018 – 2023 Galardi, Bowen Plastic Surgery Center, Virginia Beach, VA – Operating Room Coordinator

•Coordinated all activities for 2 major and 1 minor operating rooms

•Maintained AAAASF accreditation; updated and maintained all policies and procedures

•Ensured staff compliance with OSHA, MSDS, and annual safety training

•Provided pre- and post-operative patient education and care for surgeries under general anesthesia

•Mentored and trained new nurses, surgical assistants, and medical assistants

2018 – 2020 Chesapeake Regional Medical Center, VA – Operating Room Registered Nurse

•Led nursing team as circulating nurse across all surgical specialties

•Supervised and prioritized nursing care for a 14-room main OR

2015 – 2018 Chesapeake Regional Medical Center, VA – Labor & Delivery Registered Nurse

•Provided triage, admission, antepartum, labor & delivery, postpartum, and discharge care for high-risk OB patients in an MFM practice

•Interpreted fetal monitoring data and made appropriate clinical interventions

•Provided patient education to pregnant and postpartum patients

•Oriented new nurses to the unit and served as charge nurse

2014 – 2015 Anthem – Telephonic Nurse Case Manager (Medicaid/Medicare Dual Eligible Program)

•Conducted telephonic health risk assessments for Medicaid/Medicare dual-eligible members

•Assessed member health status, identified care gaps, and coordinated care plans remotely

•Documented findings and care plans in company case management systems, ensuring accurate, compliant records

•Built rapport with members over the phone to support engagement and continuity of care

2013 – 2014 Virginia Center for Eye Surgery, Virginia Beach, VA – Registered Nurse

•Worked closely with the surgical team to open and close the OR daily

•Circulated in ophthalmic cases, maintaining sterile technique throughout procedures

•Responsible for patient teaching and discharge instructions in a free-standing ambulatory surgery center

2011 – 2013 Portsmouth Naval Hospital, Portsmouth, VA – Labor & Delivery Registered Nurse

2009 – 2011 Memorial Regional Medical Center, Colorado Springs, CO – Labor & Delivery RN

2007 – 2009 Memorial Regional Medical Center, Mechanicsville, VA – LDRP RN

2004 – 2007 Reston Hospital, Reston, VA – LDRP RN

Education & Certifications

ACLS, BLS, NRP, and AWHONN Fetal Monitoring Certifications – Current

Associate of Science in Nursing, Mohawk Valley Community College – May 1996

Coursework toward Bachelor of Science in Nursing, Florida State University – Dec 2001

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