Remote Customer Support & Administrative Assistant

HEATHER BURT

Arizona • Remote Work Preferred Email: **************@*****.*** Phone: 480-***-****

PROFESSIONAL SUMMARY

Dedicated and dependable professional with extensive experience in customer service, order processing, production support, shipping, caregiving, and administrative tasks. Skilled at managing multiple priorities, maintaining accurate records, communicating with customers, and working independently in fast-paced environments. Strong computer, typing, and organizational skills with experience supporting small business operations, handling customer requests, processing orders, and coordinating projects from start to finish. Seeking a remote position in customer support, virtual assistance, data entry, scheduling, administrative support, or related work-from-home opportunities.

CORE SKILLS

● Customer Service

● Email & Chat Support

● Data Entry

● Order Processing

● Administrative Support

● Scheduling & Calendar Management

● Shipping & Receiving

● Record Keeping

● Microsoft Office

● Google Workspace

● Inventory Tracking

● Problem Solving

● Online Research

● Multitasking

● Time Management

● Remote Communication

● Typing (35–40 WPM)

● Small Business Operations

● Customer Relationship Management

PROFESSIONAL EXPERIENCE

Custom Fabric Printing & Production Assistant

Arizona 2024 – Present

● Assisted customers with product selections and order inquiries.

● Managed production workflow for custom fabric and vinyl printing projects.

● Processed customer orders and maintained accurate records.

● Coordinated shipping and fulfillment activities.

● Operated printing and heat press equipment.

● Maintained quality standards while meeting production deadlines.

● Communicated with customers regarding order status and project requirements.

Family Caregiver

Arizona 2021 – Present

● Provided full-time care and support for family members.

● Managed appointments, schedules, medications, and daily records.

● Coordinated communication between healthcare providers and family members.

● Maintained detailed documentation and organized important records.

● Demonstrated strong problem-solving, patience, and time management skills.

Customer Service & Production Support

Various Positions 2018 – 2024

● Delivered exceptional customer service in person and through written communication.

● Assisted with shipping, receiving, and inventory management.

● Maintained accurate records and documentation.

● Supported daily operations and administrative tasks.

● Resolved customer concerns professionally and efficiently.

Poultry Farm Worker

Arizona 2018 – 2020

● Assisted with daily animal care and facility operations.

● Maintained feeding schedules and monitored animal health.

● Performed routine maintenance and cleaning tasks.

● Demonstrated reliability and strong work ethic in a physically demanding environment.

ADDITIONAL EXPERIENCE

Small Business Development

● Developed business plans, marketing materials, pricing strategies, and customer outreach campaigns.

● Created social media content and promotional materials.

● Researched licensing, permits, and operational requirements.

● Coordinated product offerings, inventory planning, and customer engagement initiatives.

EDUCATION

High School Diploma Completed 2007

TECHNICAL SKILLS

● Microsoft Word

● Microsoft Excel

● Google Docs

● Google Sheets

● Email Management

● Online Chat Platforms

● Social Media Platforms

● Order Tracking Systems

● Shipping Software

● Internet Research

● Basic Graphic Design & Printing Software

ADDITIONAL QUALIFICATIONS

● Self-motivated and able to work independently.

● Excellent written communication skills.

● Strong attention to detail and accuracy.

● Experience balancing multiple responsibilities while meeting deadlines.

● Comfortable learning new software and systems quickly.

● Remote work ready with experience managing tasks independently.

Contact this candidate