Accident Management & Billing Operations Specialist

LORENZO GUILLERMO P. GEPTE III

SBC Compound, Bialong, M’lang, Cotabato 091*-***-**** *****.**@*****.*** PROFESSIONAL PROFILE

Results-driven operations and customer service professional with experience in accident management, dispatch coordination, billing resolution, and backend case processing. Civil Service Examination Passer with strong analytical skills, attention to detail, and the ability to manage high-volume tasks while maintaining accuracy and service excellence.

CORE COMPETENCIES

• Dispatch & Operations Coordination

• Accident Case Processing

• Customer Billing & Account Support

• Documentation & Records Management

• CRM & Ticketing Systems

• Communication & Conflict Resolution

• Time Management & Multitasking

• High Attention to Detail

PROFESSIONAL EXPERIENCE

Accident Management Back Office Specialist – Peak Support (March 2022 – April 2025)

• Coordinated vehicle dispatch operations and managed backend accident cases.

• Monitored service timelines and ensured efficient claim resolution.

• Processed and settled incident-related charges with accuracy.

• Maintained compliance and proper documentation standards. Private Home Tutor (August 2021 – March 2022)

• Provided one-on-one academic tutoring for three students.

• Designed customized lesson plans based on individual learning needs.

• Improved academic performance and study discipline. Billing Agent – VXI Global Holdings (October 2018 – March 2020)

• Handled billing inquiries, adjustments, and dispute resolution.

• Explained charges clearly and professionally to customers.

• Maintained accurate customer interaction records. EDUCATIONAL BACKGROUND

• Bachelor of Science in Business Administration, Major in Finance and Marketing – Southern Baptist College (2014–2018)

• Major in Real Estate Management – Central Philippine University (2012–2014)

• High School Diploma – Southern Baptist College (2008–2012) ELIGIBILITY

Civil Service Examination Passer – March 2018

TOOLS & SYSTEMS USED

• Slack

• CRM Systems

• AVAYA

• TimeDoctor

• OneRoad

REFERENCES

Mikaela Bobadilla – Manager, Peak Support

096*-***-**** *******.*********@***********.**

Jobarrs Gandeza – Team Leader, Peak Support

099*-***-**** *******.*******@***********.**

John Lorenzo Arriola – Team Leader, VXI

091*-***-**** **********@*****.***

Marcus Jobo Bañez – Specialist, VXI

091*-***-**** ***********.***@*****.***

Michelle A. Villasor – Previous Employer

091*-***-**** **********@*****.***

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