Shift Team Lead & Customer Service Leader

Dar'ryous Garrett

****************@*****.*** 423-***-**** Chattanoooga, TN

WORK EXPERIENCE

Bojangles Chattanooga

Shift/Team Lead Jan 2020 - Nov 2024

• Led and supervised a team of employees to ensure efficient and smooth operations during assigned shifts.

• Coordinated staff schedules and delegated tasks to optimize productivity and maintain high customer service standards.

• Resolved customer complaints and issues promptly to maintain satisfaction and loyalty.

• Trained and mentored new team members, fostering a collaborative and supportive work environment.

• Ensured compliance with company policies, health, and safety regulations, and quality standards.

• Conducted regular performance evaluations and provided feedback to team members to encourage professional growth.

• Assisted in cash handling and financial reporting to maintain accurate financial records. EDUCATION

High School Diploma Chattanooga, TN

May 2024

SKILLS

Multitasking • Communication • Time Management • Conflict Resolution

Contact this candidate