E-commerce Operations & Supply Chain Coordinator
Resume:
CHHAVI SONI
SKILLS
COMPUTER L ITERACY
OPERATIONS MANAGEMENT
MICROSOFT EXCEL &
GOOGLE SHEETS
SOCIAL MEDIA
MANAGEMENT (BEGINNER)
VENDOR & TEAM
COORDINATION
CONTENT CREATION
(BEGINNER)
META ADS (BEGINNER)
VIDEO EDITING (BEGINNER)
EDUCATION
TAPMI SCHOOL OF
BUSINESS, MANIPAL
UNIVERSITY, JAIPUR (MBA)
I IS UNIVERSITY, JAIPUR
(BBA)
M.G.D GIRL’S SCHOOL,
JAIPUR (X & XII)
CONTACT
************@*****.***
Operations Manager (Nov 19, 2021 -Jan 19, 2024)
ANUSHKA JAIN JEWELLERY, JAIPUR
PHUTARI, JAIPUR
E-commerce Operations Coordinator(July 21, 2025 - Oct 9, 2025) E-COMMERCE & WEBSITE OPERATIONS: MANAGED DAY-TO-DAY BACKEND WEBSITE ACTIVITIES, INCLUDING PRODUCT CATALOGING, UPLOADING HIGH- QUALITY IMAGES, AND UPDATING STOCK.
SUPPLY CHAIN COORDINATION: SERVED AS THE CENTRAL POINT OF CONTACT BETWEEN MANUFACTURERS AND LOGISTICIANS TO ENSURE SMOOTH PRODUCTION SCHEDULES AND EFFICIENT ORDER DELIVERY. INVENTORY & ORDER MANAGEMENT: OVERSAW COMPLETE INVENTORY TRACKING AND MANAGED END-TO-END CUSTOMER ORDER FULFILLMENT WORKFLOWS. BUSINESS GROWTH & MARKETING: COLLABORATED ON DAILY OPERATIONAL STRATEGY TO MAXIMIZE PROFITABILITY, WHILE ASSISTING IN CREATIVE CONTENT CREATION FOR SOCIAL MEDIA PLATFORMS TO DRIVE BRAND ENGAGEMENT. PLATFORM MANAGEMENT: MANAGED END-TO-END PRODUCT L I STINGS, INVENTORY UPDATES, AND ORDER MANAGEMENT ON SHOPITY. LOGISTICS & DISPATCH: STREAMLINED THE DISPATCH PROCESS BY GENERATING SHIPPING SLIPS ON E-SHIPZ (BLUEDART) AND COORDINATING DAILY WITH LOGISTICIANS FOR T IMELY DELIVERY.
QUALITY CONTROL: HANDLED PHYSICAL INVENTORY QUALITY CHECKS (QC) TO MAINTAIN HIGH PRODUCT STANDARDS BEFORE UPDATING ONLINE STOCK. WORK EXPERIENCE
MARKETPLACE OPERATIONS (MYNTRA, NYKAA & TATA CLIQ): EFFICIENTLY HANDLE DAY-TO-DAY ORDER PROCESSING, SHIPPING LABEL GENERATION, AND INVOICE MANAGEMENT FOR MAJOR MARKETPLACE PLATFORMS.
WEBSITE MANAGEMENT (SHOPIFY): OVERSEE END-TO-END WEBSITE ORDER FULFILLMENT, PRODUCT UPDATES, AND DAILY BACKEND OPERATIONS. CLIENT RELATIONSHIPS & ORDER CUSTOMISATION: ACT AS THE PRIMARY TOUCHPOINT FOR CLIENT COMMUNICATIONS, MANAGING CUSTOM ORDER REQUESTS AND DIRECTLY COORDINATING WITH LOGISTICS TEAMS TO EXPEDITE EARLY OR URGENT PARCEL DELIVERIES.
LOGISTICS & RTO CONTROL: COORDINATE SMOOTHLY WITH DELIVERY PARTNERS AND IMPLEMENT PRACTICAL CHECKS TO ACTIVELY REDUCE RETURN-TO-ORIGIN
(RTO) RATES.
SOCIAL MEDIA & CONTENT STRATEGY: DRIVE FRONT-FACING BRAND V I S IBILITY BY EXECUTING DAILY INSTAGRAM CONTENT CREATION TO BUILD CONSISTENT CONSUMER ENGAGEMENT.
E-commerce Operations & Social Media Manager(May 18, 2026 - Present) DEASHA, INDIA
E-COMMERCE & OPERATIONS PROFESSIONAL WITH 2+ YEARS OF EXPERIENCE MANAGING MYNTRA, NYKAA FASHION, TATA CLIQ, AND SHOPIFY OPERATIONS. EXPERIENCED IN ORDER MANAGEMENT, LOGISTICS TRACKING, RTO REDUCTION, CUSTOMER RELATIONSHIP MANAGEMENT (CRM), AND D2C BRAND GROWTH. SKILLED AT HANDLING BACKEND OPERATIONS, INVENTORY COORDINATION, CUSTOMER SUPPORT, AND DAILY MARKETPLACE ACTIVITIES. STRONG ABILITY TO IMPROVE PROCESSES, SOLVE OPERATIONAL ISSUES, AND WORK EFFECTIVELY WITH DIFFERENT TEAMS TO ENSURE SMOOTH BUSINESS OPERATIONS AND A BETTER CUSTOMER EXPERIENCE.
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