Vehicle Operations & Recon Logistics Specialist
Resume:
Heather
Zimmerman
San Bernardino, *****
hzimmerman1974@outlook.c
om
Skills
Proofreading
Scheduling
A/R A/P
MS Office
QB
DODGE/REED
Contract
Writing/Redlining
AS400
OCC Tool
Auto IMS
WebFocus
Smart Approve
Power BI
Estimating
Color Selection
Procedural Development
& Improvement
Typing 80+/wpm
Basic automotive
knowledge
(troubleshooting/maintenance/repair)
Problem Resolution
Strong Negotiator
Public Speaking
Creative
Summary
Dedicated operations specialist with over 10 years of experience in coordinating logistics and improving procedural efficiency. Expertise in inventory management and customer relationship management, demonstrated through effective communication and issue resolution with clients. Proven ability to drive results, such as enhancing vehicle processing for auctions and managing large-scale projects. Committed to delivering high- quality service and fostering strong team collaboration to support organizational goals.
Work Experience
Specialist, II, Manheim, Southern California - Commercial Services 02/2022 – PRESENT
Hired as Vehicle Support Specialist, II - Inspected clients' auto inventory to verify requirements prior to placement on the weekly live auction. Assessed drivability and diagnosed potential mechanical needs. Recommended cosmetic reconditioning to enhance vehicle appeal. Executed various administrative tasks, including writing/uploading estimates and processing approved work.
Managed seller and buyer expectations concerning recon fulfillment activities through proactive communications.
Coordinated with recon shops and lot operations to ensure units progressed through the process efficiently.
Addressed inquiries related to assigned units, delivering quality service and facilitating problem resolution.
Possessed in-depth knowledge of assigned sellers' SOPs, contracts, etc. Leveraged systems such as AS400, Auto Point, Smart Approve, and others for efficient operations.
In September 2024, applied for and achieved promotion to Commercial Services Specialist, II - responsible for the precise and efficient preparation of vehicles for sale by coordinating necessary paperwork and performing data entry of vehicle information.
Ensured an accurate and up-to-date computerized and physical inventory of customer vehicles, maintaining and updating records continuously to assign and prepare vehicles for sale as required by specific customers.
Acted as the primary administrative contact for commercial consignors, fleet companies, rental agencies, and financial institutions. Coordinated vehicle assignments, sale scheduling, and special instructions based on client requirements.
Maintained positive client relationships through timely communication, issue resolution, and proactive service.
Verified and processed all necessary vehicle documentation, including titles, condition reports, invoices, repossession packets, and floor plan information.
Ensured the accuracy of vehicle data in auction systems (e.g., VIN, mileage, announcements, disclosures).
Tracked title status, communicated delays, and collaborated with the internal Title Department to resolve issues.
Prepared commercial sale lists, vehicle run orders, and lane assignments.
Supported Auction Day activities, including bidder check-in, block support, and post-sale reconciliation.
Assisted with post-sale processes, such as arbitration paperwork, sale confirmation, and 'no-sale' follow-up.
Compiled and distributed weekly/monthly reports to commercial clients and management.
Monitored inventory movement, floor plan aging, and pending action items.
Investigated discrepancies and collaborated with internal teams to ensure accurate inventory status.
Maintained electronic files, internal records, and client communication logs.
Worked closely with Operations, Titles, Accounting, Transportation, and Sales teams to ensure seamless service delivery.
Assisted management with special projects, audits, and process improvement initiatives.
Completed ongoing training courses as required.
Assistant Manager, II, Speedway, LLC
10/2021 – 01/2022
Oversaw and assisted the store manager with shift crew and daily business needs, including customer interaction, transaction processing, inventory management, safety, and operations.
Achieved high employee retention by identifying qualified applicants and fostering productivity.
Managed daily books/AP/AR/Inventory/Cash reporting. Processed weekly payroll as needed.
Assisted in implementing monthly merchandising programs. Demonstrated competence in cash and lottery management. Ensured a clean and safe environment by complying with all health and sanitation standards for a presentable, well-stocked store. Utilized excellent oral, written, and interpersonal skills. Exhibited proficient computer knowledge.
Collaborated with vendors/suppliers for inventory ordering and tracking. Service Technician (Top end), Valvoline
07/2021 – 09/2021
Greeted customers and guided them smoothly into the service bay. Serviced oil filters, air filters, grease fittings, lights, wipers, and tires. Administered the correct oil type and fill level.
Topped off various fluids as necessary.
Inspected belts for wear and integrity.
Adjusted tire pressure to specified levels.
Promoted additional services as opportunities arose. Owner, Wedding Officiant & Planner, Wild Weddings by Heather! 07/2019 – 03/2020
Focused on non-traditional and budget weddings.
Collaborated with couples to create their ideal, affordable, and memorable wedding experience.
Provided options for pre-priced wedding packages or the flexibility to customize based on preferences.
Assistant to VP of Sales, Squires Lumber, Colton
05/2018 – 02/2019
Initially hired to support the VP of Sales, rapidly promoted to the sales department within three days while continuing to assist the VP. Engaged in in-person and phone sales/customer service. Sourced lumber products through a variety of suppliers. Provided accurate estimates for sales inquiries.
Processed payments and handled cash transactions.
Facilitated training for new hires.
Project Accountant, AAA Roofing by Gene, Inc, Jurupa Valley 08/2017 – 03/2018
Managed all Accounts Receivable and Project Engineering functions along with monthly paperwork submitted to GC via AIA forms G702 & G703 for all customer accounts.
Served as front desk support.
Developed and improved procedural frameworks.
Oversaw monthly rental contracts, invoicing, and collections for the owners' side-business.
Quickly promoted to supervise another employee after three weeks. Life Agent, American Income Life Insurance Company 11/2016 – 04/2017
Upon acquiring licensing from the California Dept of Insurance, completed a 90-day training course in three weeks and was released to the field independently.
Memorized various phone scripts and laptop presentations for effective client interactions.
Conducted outreach to potential clients who had requested specific products or services (unrelated to those that I am selling) to book appointments at their homes for product presentations and to showcase the Family Protection Plans (life insurance product). Demonstrated integrity and a commitment to uphold fiduciary duties. Operations Manager (most recent title),
Coronado Stone Products/Premier Designs, Fontana
10/2003 – 11/2016
Initially hired as a customer service/inside sales representative. Handled all aspects of order receipt, processing, and confirmation via phone, fax, email, and in-person.
Managed payment receipts and customer inquiries regarding technical and general questions, while recommending color options and arranging LTL deliveries.
Gained billing knowledge and advanced to an outside rep position responsible for display setups and store needs for So Cal Lowe's Home Improvement stores, while simultaneously serving as the Executive Assistant to the company president.
Oversaw administrative functions including documentation and distribution of meeting notes, created detailed travel itineraries, proactively suggested improvements, and coordinated company events. With a sustained passion for sales, secured the Inland Empire dealer representative position.
After a personal tragedy in 2010, transitioned back to an account manager role for the largest client - AZ Stone & Architectural Products, while continuing to support outside sales with lead generation. Took on the new line of Monarch Stone Paving, which faced initial challenges.
Following the termination of the outside rep, I stepped into the role and successfully turned around the failing product line within a year, including the launch of a new showroom.
Unfortunately, technical difficulties led to the decision to discontinue the line.
Returned to the sales team as the Residential Builder representative and identified numerous internal process issues during that tenure. Moved back to the office for Procedural Development & Improvement and worked diligently to resolve those issues.
When the company initiated a new division - Premier Designs, I was offered and accepted the Operations Manager position. Acquired knowledge in a new industry (fireplaces & barbeques versus manufactured stone veneer, thin brick, and pavers). Self-taught in all aspects of warehouse/inventory management, including forklift operation and safety protocols.
Due to strategic decisions regarding sales focus and manufacturing issues, corporate decided to close Premier's operations. Ultimately served as an Executive Administrator, taking on the new administrative duties for the Lowe's Home Improvement national account.
Regardless of the title I held, I diligently functioned as the 'final look' reviewer for brochures and critical data, ensuring accuracy and eliminating common errors.
Education
Chino High School, Diploma, Chino
Letters earned in Drama and Choir
Universal Life Church, Certificate of Ministry, Doctrine in Divinity References
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