Supply Chain & Inventory Management Specialist

TONYIA LOWE

Atlanta, GA 404-***-**** **********@*****.*** www.linkedin.com/in/tonyia-lowe-480328413 PROFESSIONAL SUMMARY

Results-driven supply chain and inventory management professional with 24+ years of experience in inventory control, procurement support, customer service, and order management. Proven track record of maintaining high service levels, building strong customer relationships, and supporting operational eƯiciency through accurate inventory planning and order fulfillment. Skilled in ERP and CRM systems and cross-functional collaboration. PROFESSIONAL EXPERIENCE

Order Management Specialist Rise Baking Company Tucker, GA October 2021 – Present

Deliver exceptional customer service and resolve customer issues promptly and professionally.

Build and maintain long-term customer relationships through detailed account management and responsive communication.

Coordinate timely responses to customer inquiries and research complex order-related issues.

Manage order fulfillment activities and support supply chain processes to ensure accurate product delivery.

Prepare status reports and performance updates for leadership teams.

Consistently support a service level of 98.5% while maintaining inventory targets across multiple product categories.

Collaborate with internal teams and external stakeholders to achieve customer SLA requirements.

Utilize CRM systems to support order management and OSD-related activities. Inventory Coordinator Cardinal Health Buford, GA January 2004 – October 2021

Coordinated inventory management, stocking, and replenishment activities.

Monitored inventory levels and forecasted inventory requirements.

Resolved customer issues and escalated complex concerns when necessary.

Supported eƯicient inventory control processes to ensure product availability and operational eƯectiveness. Order Management Representative Cardinal Health Buford, GA November 1998 – January 2004

Reviewed customer orders for accuracy and completeness, reducing processing errors.

Collaborated with sales and operational teams to facilitate eƯicient order flow.

Maintained knowledge of products and ordering procedures to support customer needs.

Researched and resolved customer inquiries within established service standards.

Assisted customers with order status updates, product information, and issue resolution. CORE SKILLS

Inventory Management

Order Management

Supply Chain Operations

Procurement Support

Customer Service

CRM Systems

Data Analysis

Inventory Forecasting

Account Management

Process Improvement

SAP / ERP Applications

Cross-Functional Collaboration

Time Management

Problem Solving

EDUCATION

Business Administration Clark Atlanta University Atlanta, GA High School Diploma Kankakee High School Kankakee, IL

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