Multifamily Property and Community Manager

VALERIE VANVILAY

Largo, FL 727-***-**** *************@*****.***

PROPERTY MANAGER • COMMUNITY MANAGER • LEASE-UP SPECIALIST

PROFESSIONAL SUMMARY

High-performing multifamily housing professional with 8+ years of experience driving occupancy growth, lease-up success, resident retention, revenue optimization, and operational excellence. Proven record of managing a 401-unit apartment community, increasing occupancy from 80% to 98%, leading resident retention initiatives, and supporting property performance goals. Experienced in leasing, sales, marketing, budgeting, collections, vendor management, Fair Housing compliance, and team leadership.

KEY ACHIEVEMENTS

Increased occupancy from 80% to 98% at a 401-unit multifamily community.

Served as Acting Property Manager while maintaining uninterrupted operations.

Managed leasing, renewals, collections, delinquency, legal coordination, and resident retention.

Experienced with Yardi, RealPage, OneSite, MRI, AppFolio, Entrata, and AvidXchange.

Fluent in English, Lao, Thai, and Japanese.

CORE COMPETENCIES

Lease-Up Management • Occupancy Growth • Sales & Leasing • Resident Retention • Revenue Management • Property Operations • Budget Administration • Team Leadership • Marketing & Outreach • Fair Housing Compliance • Vendor Management • Customer Service Excellence • Collections & Delinquency Management

TECHNICAL SKILLS

Yardi, RealPage, OneSite, MRI, AppFolio, Entrata, AvidXchange, SAP, QuickBooks, Microsoft Office Suite, Adobe Acrobat, DocuSign, Google Workspace

PROFESSIONAL EXPERIENCE

TGM IBIS WALK APARTMENTS Business Manager / Acting Property Manager 2022–Present

Manage daily operations for a 401-unit apartment community.

Drive leasing performance, resident retention, occupancy growth, and financial performance.

Prepare weekly and monthly operational, occupancy, and financial reports.

Manage collections, payment arrangements, delinquency, 3-day notices, and attorney coordination.

Oversee accounts payable, vendor contracts, and invoice approvals through AvidXchange.

Support budgeting, renewals, move-ins, move-outs, and revenue management initiatives.

BELCHER PHARMACEUTICALS Quality Assurance Document Control Manager 2020–2022

Managed compliance documentation, regulatory records, training, and quality systems.

PHILLIP SCOTT REAL ESTATE & INVESTMENTS Floating Property Manager / Leasing Manager 2016–2019

Managed residential properties, leasing operations, occupancy initiatives, collections, and vendor relationships.

EQUITY RESIDENTIAL Senior Leasing Consultant 2011–2015

Exceeded leasing goals, converted prospects into residents, managed renewals, and supported occupancy growth.

EDUCATION

Tokyo University, Japan – Bachelor's Degree, International Business

Marist Brothers International School – High School Diploma

LICENSES & CERTIFICATIONS

Florida Notary Public Commission (Active)

TARGET ROLES

Property Manager • Community Manager • Lease-Up Manager • Senior Property Manager • Multifamily Operations Manager

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