Data Entry & Eligibility Specialist (HIPAA-Compliant)

Chresett Forbes

********@*****.*** 404-***-**** Atlanta, GA

OBJECTIVE

Professional seeking the role as a Data Entry Operator to leverage expertise in Data Verification and Data Accuracy, ensuring seamless Administrative Operations while adhering to Privacy Guidelines and HIPAA Regulations. Proven track record in maintaining high data integrity makes for an excellent fit in supporting organizational goals and compliance standards.

SKILLS

Time Management • Compliance • Multitasking • Excel and Outlook • Process Documentation Skills • Attention to Detail • Team Collaboration • Accuracy • Data Entry • Communication Skills • Organizational Skills • Attention To Detail

WORK EXPERIENCE

NTT Data Remote

Temp. BPO Senior Representative Oct 2025 - Mar 2026

• Provided timely and efficient support for the eligibility load process, coordinating with various departments to resolve issues.

• Entered daily eligibility data, including new enrollees, changes, and cancellations.

• Researched information on members to resolve problems and disputes.

• Maintained quality and production standards in accordance with client partners, state regulations, and department policies and procedures.

• Completed volumes in queue within specified turnaround times. Wipro Limited Remote

Enrollment Specialist Oct 2022 - Jan 2025

• Processed monthly enrollment changes and life event updates with 99.9% accuracy, collaborating with major carriers such as Aetna, UHC, CareFirst, and Kaiser.

• Reconciled data discrepancies across internal systems and 834 files, achieving a 98% accuracy rate.

• Managed over 120 new and reinstated enrollments daily, maintaining prompt and accurate record updates while resolving complex eligibility issues to support client account teams. Answer Net Remote

Call Center Representative Jul 2021 - Sep 2022

• Managed over 100 inbound calls daily, ensuring accurate verification of customer records and processing new card requests with 98% accuracy.

• Contributed to biweekly team meetings, enhancing team performance by 15% through sharing strategic insights.

• Achieved a 90% first call resolution rate and sustained a 95% customer satisfaction level through diligent service and adherence to data entry protocols.

OnBrand24 Remote

Call Center Representative Jan 2019 - Jun 2021

• Managed over 75 customer calls daily, maintaining a 95% satisfaction rate through accurate record updates and effective solutions.

• Evaluated client needs and entered support tickets, improving issue resolution efficiency by 10%.

• Cultivated strong customer relationships, contributing to a 15% increase in retention. EDUCATION

Frederick Douglass High School

High School Diploma

CERTIFICATIONS

Basic Computer Skills, Northstar Digital Literacy 2025

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