VIP Guest Services Coordinator

Alyssa Arias

Pembroke Pines, *****, FL, 954-***-****, **********@*****.***

SUMMARY Enthusiastic hospitality professional with 2+ years of experience in VIP guest services at a luxury hotel. Adept at anticipating guest needs, resolving issues, and ensuring satisfaction. Proven ability to coordinate services and build strong relationships. Seeking to leverage expertise to enhance guest experiences.

WORK EXPERIENCE

04/2023 – 09/2025 VIP Services Coordinator, Fontainebleau Hotel Miami Beach, FL Orchestrates the exceptionally friendly, professional, and efficient reception, registration, and account settlement for all hotel VIP guests. Ensures guest satisfaction by addressing all guest requests and promptly resolving any complaints received.

Inspects all VIP rooms two days prior to arrival when available, identifying specific Housekeeping or Engineering deficiencies, and coordinates efforts to address these issues.

Contacts VIP guests before their arrival to ascertain any special services required, subsequently acting to fulfill these requests. Engages frequently with VIP guests to offer assistance and guarantee high levels of guest satisfaction.

Troubleshoots issues with key encoding, call accounting, in-room movies, video checkout, electronic data capture, and PMS interface control. Coordinates airport transportation services as necessary. Facilitates the meet and greet and escort of each VIP guest. Evaluates department operations and suggests changes to enhance efficiency, effectiveness, and guest satisfaction. Attends pre-conference meetings at the request of clients in the absence of the VIP Manager, reviewing group resumes and billing profile information, while collaborating with Conference Managers and Sales teams. 06/2021 – 08/2021 Management Intern, Kidz Medical Services Coral Gables, FL Facilitated weekly meetings for over 500 employees, contributing to effective communication and engagement.

Assisted in the opening of a new OB/GYN location in Homestead, FL

(MOMZ), supporting operational initiatives.

Managed email correspondence, sorting messages by priority to ensure timely responses and actions.

Prepared meetings between doctors, hospital coordinators, and managers to foster collaboration.

Participated in the presentation of new marketing strategies for the company website, contributing to brand enhancement.

Supported the CEO in composing a feature article for the Miami Herald, showcasing company initiatives and leadership.

Executed administrative tasks related to the manager’s department, including marketing, human resources, communication, sales, and customer service responsibilities.

01/2018 – 02/2020 Lead Preparation & Line Cook, Bagel Bagel Cafe Tallahassee, FL Delivered food catering orders for private airlines, clubs, and organizations throughout Tallahassee, ensuring timeliness and quality in service. Set up and removed catering supplies for each event, maintaining organizational standards.

Managed delivery schedules and fees for each event to optimize profitability. Enhanced sales within the first four months by leveraging exceptional customer service skills.

05/2023 – 08/2025 Member, South Florida Concierge Assosciate SFCA Miami, FL Active member of a South Florida concierge association, fostering and maintaining professional relationships within the regional hospitality community.

Networked with hotels, restaurants, nightlife venues, and event partners to enhance referral relationships and improve service coordination. Attended soft openings, previews, and industry events to assess new offerings and provide timely updates to hospitality professionals. Exchanged current market intelligence on new openings, menu/ownership changes, VIP experiences, and service standards across South Florida. Facilitated introductions between hospitality partners to support collaborations, guest referrals, and mutually beneficial partnerships. Maintained a trusted network of vetted venues and service providers to ensure accurate, high-quality recommendations and guest experiences. Represented the association professionally at industry functions, reinforcing credibility, discretion, and relationship-building standards. Contributed to a culture of information-sharing and community support by promoting local businesses and highlighting new experiences. 03/2026 – 03/2026 Assistant Manager, Food & Beverage, Hilton Blue Lagoon

Miami, FL, United States

Assisted in the daily management of food and beverage operations in a high-volume hospitality setting, ensuring outstanding guest service and operational effectiveness.

Supervised and motivated service personnel, supporting recruitment, onboarding, training, and shift leadership responsibilities. Maintained high service standards across dining areas, lounges, banquets, and special events while adhering to brand guidelines. Monitored labor, inventory, and operational expenses to increase productivity and contribute to profitability goals. Addressed guest requests and service recovery scenarios with professionalism, discretion, and promptness.

Collaborated with culinary and operational teams to guarantee smooth service delivery and a unified guest experience.

Ensured adherence to sanitation, food safety, and workplace safety protocols at all times.

Supported revenue enhancement through upselling initiatives, event assistance, and strong daily operational management. EDUCATION

08/2017 – 05/2021 Florida State University

Bachelor of Science, Business Management

Tallahassee, FL

Graduated with a 3.2 GPA. Involved in greek life 3+ years. Maintained leadership position in Alpha Phi Sorority in 2020.

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