Cybersecurity & Retail Operations Manager

Westley Jansen

*****************@*****.*** • 760-***-**** • Apple Valley, CA

EDUCATION

Barstow Community College, Barstow, CA Cybersecurity Program January 2025 - June 2025 Apple Valley High School, Apple Valley, CA High School Diploma May 2016 WORK EXPERIENCE

Manager / Sales Associate, Fast-Fix Jewelry, Riverside, CA January 2020 – February 2024

● Manage full-cycle retail and service operations, including opening/closing procedures, cash handling, and daily setup of specialized repair equipment and workstations.

● Deliver detailed consultative sales by assessing customer needs, defining repair scope, pricing services, and setting clear expectations prior to execution.

● Perform hands-on service support, including watch battery replacements and assisting with jewelry and watch repair processes.

● Evaluate and document item condition, identifying defects, structural issues, and precise damage locations to ensure accurate service execution.

● Maintain detailed service records, including warranty tracking, repair documentation, and condition reporting to support quality control.

● Manage customer interactions from intake through completion, providing updates, timelines, and follow-up communication.

● Resolve customer concerns, warranty claims, and service issues using strong conflict resolution and problem-solving skills.

● Train team members on sales techniques, customer service, and operational procedures.

● Manage inventory and parts tracking, ensure available materials for service completion.

● Coordinate workflow across multiple service jobs, balancing technical work, customer service, and sales responsibilities.

● Drive revenue through upselling services, customer education, and repeat engagement. Sales Representative, Premier Security, Riverside, CA March 2019 – January 2022

● Generate new business through high-volume door-to-door prospecting, building and maintaining a consistent sales pipeline.

● Deliver structured sales presentations for residential security systems (ADT), translating technical features into clear customer value.

● Develop and apply real-time objection-handling strategies to address customer concerns and improve conversion rates.

● Build trust and rapport with homeowners, adapting communication style to effectively influence diverse customer profiles.

● Maintain knowledge of system functionality and service offerings to educate customers.

● Manage full sales cycle, including prospecting, qualification, follow-up, and closing.

● Navigate high-conflict customer interactions, applying de-escalation techniques to maintain engagement and close opportunities.

● Frequently rank among top-performing sales representatives in a competitive, quota-driven environment.

Office Manager, Prime Supply 1, Riverside, CA September 2020 – February 2021

● Identify business opportunities through public bid listings and procurement channels.

● Develop and submit competitive pricing proposals to secure supply contracts and generate revenue.

● Leverage supplier diversity positioning (minority/woman-owned designation) to align with purchasing requirements and win business.

● Successfully secure contracts by strategic pricing, positioning, and proposal alignment.

● Manage customer accounts, communications, and follow-ups to support relationship development and retention.

● Coordinate administrative operations, including scheduling, documentation, and workflow organization.

● Support business development by aligning offerings with market demand and procurement requirements.

Sales Representative, SunEnergy CA, Victorville, CA October 2018 – January 2019

● Educate homeowners on solar energy solutions, including system benefits, cost savings, and long-term value.

● Conduct door-to-door prospecting and lead qualification for a consistent sales pipeline.

● Apply objection-handling strategies to address customer concerns and improve conversion rates.

● Schedule consultations and follow-up communication to support closing opportunities.

● Develop working knowledge of solar systems and energy programs to communicate technical concepts clearly.

PROJECTS & SPECIALIZED EXPERIENCE

Technical Service Intake & Quality Control – Evaluate and document asset condition, define repair scope and pricing, and maintain records to support service accuracy and warranty tracking. Procurement & Competitive Bidding – Identify bid opportunities, develop pricing strategies, and secure contracts through competitive proposal submissions. Customer Conflict Resolution & Retention – Manage complex customer interactions, including complaints and disputes, using de-escalation strategies to maintain relationships and satisfaction. Cybersecurity & Systems Foundations – Complete formal training in cybersecurity principles, including network fundamentals, risk assessment, and system protection concepts. SKILLS

Sales & Communication: Lead Generation, Negotiation, Objection Handling, Customer Relationship Management, Account Development

Technical: Network Fundamentals, Risk Assessment, Security Principles, TCP/IP, VPN, Identity

& Access Management (IAM)

Systems & Tools: Microsoft Office Suite, Azure, VMware, Citrix Operations: Organization, Time Management, Customer Support, Administrative Coordination

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