Retail Store Manager and Banking Professional
Resume:
Melissa Boykin
Burleson, TX *****
*******@*****.***
I have a background in retail management, I am a retail manager for over 30 years. I also have banking background. I also have my certificate in Interior Design. I am a hard worker and motivated person. I like a challenge and am very competitive. I am creative, and I love meeting and surpassing goals, including sales, loss prevention or whatever goal I'm given. I am much more than what's written on paper. I have experience with customer service, running a store and meeting goals. I have all of these and more. It would be to both our benefit for me working for your company Authorized to work in the US for any employer
Work Experience
Store Manager
Lori's Gifts, Inc.-Fort Worth, TX
February 2018 to October 2024
This location is an A volume store . I was in charge of hiring, training, counseling, scheduling and termination. I also was in charge of ordering food and drinking. Checking in the order of other merchandise and of course helping and ringing up customers.
CSR
Region Bank-Kilgore, TX
August 2006 to November 2007
• Provided exceptional customer service by promptly and effectively addressing customer inquiries, concerns, and complaints
• Maintained a high level of professionalism and empathy while interacting with customers to ensure a positive experience
Human Resources Manager
Marshall's-Tyler, TX
November 2003 to August 2006
• Developed and implemented HR policies, procedures, and programs to ensure compliance with legal requirements and company standards
• Managed full-cycle recruitment process including sourcing, screening, interviewing, and onboarding of new employees
• Implemented performance management system to track employee goals, provide feedback, and conduct annual reviews resulting in improved employee engagement
• Maintained accurate employee records in compliance with state and federal regulations Store Manager/ Store Operations Manager
Colbert's-Dallas, TX
January 2001 to May 2003
I was The training store manager, I trained all new mangers for the company. I also ran the #1 store for the company.
• Oversaw all aspects of retail operations, including sales, customer service, inventory management, and staff supervision
• Implemented effective strategies to drive sales growth and increase profitability
• Developed and executed marketing campaigns to attract new customers and retain existing ones
• Collaborated with cross-functional teams to develop new product lines based on market research insights
• Developed strong relationships with key vendors to negotiate favorable pricing terms and secure exclusive product offerings
• Conducted regular store audits to ensure adherence to visual merchandising guidelines
• Utilized data analytics tools to track key performance indicators (KPIs) such as conversion rates, average transaction value (ATV), units per transaction (UPT), etc
• Conducted regular performance reviews with staff members, providing constructive feedback and identifying opportunities for growth
• Increased employee productivity by implementing streamlined processes and providing ongoing training and development opportunities
Store Manager
Bealls Department Store-Duncanville, TX
June 1998 to December 2000
• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
• Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
Co Manager
Lane Bryant-Dallas-Fort Worth, TX
November 1993 to June 1998
• Collaborated with the store manager to develop and implement strategic plans to drive sales and achieve revenue targets
• Ensured compliance with company policies, procedures, and safety regulations at all times
• Trained new hires on company policies/procedures ensuring they were equipped with necessary knowledge/skills for success in their roles
• Assisted in visual merchandising efforts ensuring products were displayed attractively/strategically driving higher sales volumes
• Resolved escalated customer complaints/issues ensuring customer satisfaction and retention Education
High school diploma
McGregor High School - McGregor, TX
August 1980 to May 1984
Skills
• Retail Management (10+ years)
• Recruiting (10+ years)
• Interior Design (10+ years)
• HR Sourcing (10+ years)
• Merchandising (10+ years)
• Human Resources (10+ years)
• Event Planning (10+ years)
• Human Resources Management (10+ years)
• Employee Orientation (10+ years)
Certifications and Licenses
Interior Design
Present
Additional Information
I did take November 2007 through February 2018 to stay home to raise my two sons.
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