Customer Service & Hospitality Front Desk

AMEILIA PHOEBE OCULIEN

* ****** **** *******, ** M5R 2Y7

Phone: 587-***-****

Email: mailto:************@*****.***

PROFESSIONAL SUMMARY

Enthusiastic and customer-focused professional with experience in hospitality, food service, guest relations, and front desk operations. Known for delivering exceptional customer service, maintaining a positive and welcoming attitude, and building strong relationships with customers and team members. Highly reliable, adaptable, and motivated to help others while contributing to a supportive and team-oriented environment. Committed to professionalism, integrity, and creating positive experiences that exceed expectations.

CORE COMPETENCIES

• Exceptional customer service with a commitment to creating positive experiences for members, guests, and colleagues.

• Positive, professional, and approachable attitude in all workplace interactions.

• Strong interpersonal and relationship-building skills.

• Excellent verbal communication skills with the ability to actively listen and respond with empathy.

• Reliable, punctual, and dependable with a strong sense of responsibility and accountability.

• Team-oriented mindset with the ability to collaborate effectively in diverse work environments.

• Demonstrates integrity, professionalism, and respect when interacting with customers and coworkers.

• Skilled at resolving concerns diplomatically and maintaining a calm, customer-focused approach.

• Motivates and encourages others through a positive attitude and supportive communication style.

• Quick learner with the ability to adapt to new procedures, technologies, and training programs.

• Strong time management, organizational, and multitasking abilities.

• Computer proficient with experience using point-of-sale systems and digital tools.

• Detail-oriented with a commitment to cleanliness, safety, and workplace standards.

• Effective problem-solving skills and the ability to work efficiently in fast-paced environments.

PROFESSIONAL EXPERIENCE

KFC / TACO BELL

Team Member

• Prepared and cooked food in accordance with company standards and food safety regulations.

• Maintained cleanliness and organization of kitchen, dining, and service areas.

• Assisted customers with orders, inquiries, and concerns in a professional manner.

• Processed customer transactions accurately and efficiently.

• Collaborated with team members to ensure smooth daily operations and high-quality service.

JAYBEES RESTAURANT August 2024 – September 2024

Waitress

• Provided attentive and courteous service to customers throughout their dining experience.

• Accurately recorded and submitted customer orders.

• Served food and beverages promptly and professionally.

• Operated cash registers and processed payments.

• Maintained clean and organized dining areas, ensuring a welcoming environment for guests.

CARIBBEAN PIRATES March 2023

Waitress / Hostess

• Greeted and welcomed customers upon arrival, ensuring a positive first impression.

• Assisted customers with menu selections and order placement.

• Maintained cleanliness of dining and service areas through regular sweeping, mopping, and sanitizing.

• Coordinated customer seating and ensured efficient service delivery.

• Contributed to a positive dining experience through excellent customer care.

BODYHOLIDAY RESORT June 2023

Waitress

• Prepared dining areas and tables for breakfast, lunch, and dinner services.

• Delivered exceptional customer service to guests from diverse backgrounds.

• Maintained professional and engaging interactions with guests.

• Demonstrated strong hospitality skills and professional dining etiquette.

• Assisted in creating a welcoming and enjoyable dining environment.

YOGA CENTRE, SAINT LUCIA 2021 – 2023

Front Desk Associate

• Welcomed members and guests, creating a friendly and professional first impression.

• Managed member check-ins, appointments, and class registrations.

• Responded to customer inquiries in person, by phone, and through email.

• Processed payments and maintained accurate membership records.

• Assisted with scheduling and administrative tasks to support daily operations.

• Maintained a clean, organized, and welcoming reception area.

• Resolved customer concerns professionally and efficiently.

• Promoted studio programs, services, and special events to members and guests.

EDUCATION

NorQuest College

Edmonton, Alberta, Canada 2024 – Present

MacEwan University

Edmonton, Alberta, Canada 2025

Grade 12 Equivalency Diploma

Sir Arthur Lewis Community College

Saint Lucia 2022 – 2023

Corinth Secondary School

Saint Lucia 2017 – 2022

High School Diploma

CERTIFICATIONS & ACHIEVEMENTS

• ProServe Liquor Training Certificate

• Emergency First Aid & CPR/AED Certification

• Grade 12 Equivalency Diploma

• Certificate of Academic Merit – Corinth Secondary School

• Certificate of Participation – 2019 Impromptu Public Speaking Competition

REFERENCES

Professional references available upon request.

Contact this candidate