Entry Level Customer Support & Virtual Assistant

SEPTI RAM

+62-858-****-**** • **********@*****.*** • East Java

Summary

Detail-oriented Entry-Level Associate with 1+ year of experience in remote administrative support and customer service. Proven track record in independent work and computer literacy, ensuring high organizational skills and operational efficiency. Poised to join AO Globe Life and support insurance services through meticulous attention to detail and consistent workflow management. Work Experience

Administrative Assistant January 2026 – April 2026 FREELANCE, EAST JAVA, INDONESIA

• Executed high-volume data entry and document preparation tasks with meticulous attention to detail.

• Maintained complex follow-up schedules and recorded information using digital organizational skills. Supported team remote operations through accurate administrative data handling to maintain workflow consistency.

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• Functioned with high levels of independent work to meet all project deadlines within a virtual environment. Customer Support & Email Handling / Customer Spesialist January 2025 – October 2025 FREELANCE, EAST JAVA, INDONESIA

• Delivered professional customer service by managing email communications with prompt and courteous responses.

• Optimized inbox management and remote collaboration tools to sort and prioritize critical requests efficiently.

• Created standardized reply templates to improve organizational skills and increase daily operational speed.

• Ensured 100% accuracy in all written correspondence while managing time effectively in a remote capacity. Education

Senior High School January 2021 – January 2024

SMA N 1 BARAT

Additional Skills

Administrative & Operational Skills: Administrative data handling, Data entry, Document preparation, Organizational skills, Attention to detail

Technology & Remote Tools: Computer literacy, Microsoft Word, Excel, Google Workspace, Remote collaboration tools

Communication & Support: Customer service, Written Communication, Email management, Inbox management, Time management

REFERENCES

Available upon request.

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