CUSTOMER SERVICE

APRIL JACKSON

Carmichael, CA 916-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Customer-focused and dependable professional with over three years of experience in retail,

hospitality, and in-home care. Recognized for delivering exceptional service, resolving concerns

efficiently, and building positive relationships with clients and guests. Thrives in fast-paced

environments while maintaining professionalism and attention to detail.

CORE COMPETENCIES

• Customer Service Excellence

• Guest Relations

• Retail Support & POS Systems

• Conflict Resolution

• Cash Handling

• Team Collaboration

• Multitasking

• Communication & Time Management

• Client Care & Support

PROFESSIONAL EXPERIENCE

In-Home Caregiver – Fair Oaks, CA 2024 – Present

• Provide compassionate, personalized care in a home setting.

• Assist with daily living activities, meal preparation, mobility support, and light housekeeping.

• Offer emotional support and companionship to promote well- being.

• Maintain a safe, clean, and structured environment. Hostess / Waitress – Red Robin, Sacramento, CA July 2022 – May 2024

• Delivered attentive service in a high-volume restaurant environment.

• Managed guest seating, waitlists, and reservations efficiently.

• Processed orders and payments accurately using POS systems.

• Resolved guest concerns to ensure satisfaction and repeat business.

Customer Service Representative – Best Buy, Roseville, CA

January 2021 – July 2022

• Assisted customers with product selection, returns, and service support.

• Provided knowledgeable recommendations on electronics and promotions.

• Processed transactions accurately while meeting service goals.

• Maintained professionalism while resolving customer concerns.

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