Operations Executive

MICHELLE NOBLE

Vandalia, OH 937-***-**** ***********@***.***

OPERATIONS EXECUTIVE MULTI-SITE LEADERSHIP

BUSINESS PERFORMANCE & CUSTOMER EXPERIENCE

Dynamic and results oriented operations executive with more than 11 years of leadership experience driving operational excellence, financial performance, customer satisfaction, and workforce development across hospitality and service organizations. Proven success managing annual revenues exceeding $3 million, leading teams of up to 30 employees, and overseeing multi-property operations across seven locations. Recognized for building high performing teams, increasing profitability, optimizing operational efficiency, and consistently achieving guest satisfaction scores above 90%. Adept at strategic planning, budget management, organizational leadership, facilities oversight and developing cultures of accountability and service excellence.

EXECUTIVE HIGHLIGHTS

● Managed annual operating revenue exceeding $3 million

● Directed and developed teams of up to 30 employees

● Oversaw operational performance across 7 hotel properties

● Consistently maintained 90%+ guest satisfaction scores

● Led successful hotel opening and property stabilization initiatives

● Managed full P&L accountability, forecasting, budgeting, and labor optimization

● Improved operational efficiencies while maintaining brand and compliance standards

● Built strong employee engagement cultures resulting in improved retention and performance

CORE COMPETENCIES

Strategic Leadership • Multi-Site Operations Management • P&L Responsibility • Revenue Growth • Budget Administration • Team Development • Customer Experience Excellence • Organizational Effectiveness • Change Management • Facilities Management • Staff Training & Development • Compliance & Risk Management • Vendor Relations • Employee Engagement • Process Optimization • Business Development

PROFESSIONAL EXPERIENCE

THE HONEST CHIMNEY & MASONRY COMPANY

Administrative Assistant / Office Manager

October 2025 – Present

● Oversee daily administrative and operational functions supporting company growth and customer satisfaction.

● Coordinate scheduling, customer communications, invoicing, and office operations.

● Support leadership through process improvements, reporting, and workflow optimization. HOLIDAY INN EXPRESS & SUITES – Wilder, KY

General Manager

September 2023 – October 2024

● Directed all aspects of hotel operations with responsibility for financial performance, staffing, guest services, maintenance, and revenue management.

● Managed annual revenues exceeding $3 million while maintaining operational efficiency and profitability goals.

● Led and developed a team of approximately 30 employees across multiple departments.

● Consistently achieved guest satisfaction scores exceeding 90% through service excellence initiatives and employee engagement.

● Maintained compliance with brand standards, safety regulations, and operational requirements.

Opening General Manager

June 2017 – June 2022

● Successfully led the opening and launch of a new hotel property from pre-opening planning through operational stabilization.

● Recruited, hired, trained, and developed the entire hotel team while establishing operational procedures and performance standards.

● Implemented financial controls, staffing models, and service programs that contributed to long-term operational success.

● Developed a culture of accountability and customer service that resulted in sustained guest satisfaction ratings above brand expectations DAYTON AIRPORT INN

General Manager

September 2023 – October 2023

● Directed hotel operations, staffing, budgeting, guest services, and property performance initiatives.

● Implemented operational improvements focused on service quality, efficiency, and profitability.

HOLIDAY INN EXPRESS & SUITES – Dayton, OH

General Manager

May 2023 – October 2023

● Managed daily hotel operations with responsibility for financial performance, labor management, and guest experience.

● Improved team performance through coaching, accountability, and leadership development.

TRU BY HILTON – Monroe, OH

General Manager

June 2022 – April 2023

● Led operational, financial, and customer service functions for a high-volume hospitality property.

● Developed team capabilities and implemented strategies to improve operational consistency and guest satisfaction.

DISTRICT MANAGER MULTI-PROPERTY OPERATIONS

● Provided operational leadership and strategic oversight for a portfolio of seven hotel properties.

● Partnered with property leadership teams to improve operational performance, financial outcomes, guest satisfaction, and employee engagement.

● Conducted performance reviews, operational audits, and leadership coaching to drive consistency across locations.

● Supported revenue management initiatives, budgeting processes, and strategic planning efforts.

● Ensured compliance with brand standards, company policies, and regulatory requirements across all properties.

SELECTED ACHIEVEMENTS

● Managed annual revenues exceeding $3 million.

● Led teams of up to 30 employees across multiple departments.

● Directed operational performance for 7 hotel properties.

● Maintained 90%+ guest satisfaction scores through strong leadership and service- focused culture development.

● Successfully opened and stabilized a new hotel property from concept through full operation.

● Delivered consistent operational compliance while maximizing profitability and customer satisfaction.

● Built high performing teams through coaching, mentoring, and leadership development initiatives.

EDUCATION

University of Phoenix

Associates in Business

October 2010 - November 2012

.

Contact this candidate