Restaurant Operations Leader & Shift Manager

DAWNISHA D. RUSSELL

Charlotte, NC • 336-***-**** • *****************@*****.***

PROFESSIONAL SUMMARY

Dynamic restaurant operations leader with 10+ years of experience in high-volume food service. Proven ability to lead teams, optimize operations, improve guest satisfaction, and drive sales growth. Serv-safe certified and pursuing Business Management (HR). Seeking a General Manager or Assistant Manager role to deliver operational excellence and team success.

CORE COMPETENCIES

● General & Shift Management

● Team Leadership & Coaching

● Operations Optimization

Guest Recovery & Satisfaction

● Labor & Cost Control

● Cash & Inventory Management

● POS Systems & Reporting

● Food Safety & Compliance (ServSafe)

● Staff Development & Retention

● Performance Metrics & Accountability

PROFESSIONAL EXPERIENCE

Shift Leader / Team Member – KFC, Burlington, NC 2021–Present 1.Lead 6–12 team members per shift, serving 250+ customers daily 2.Train and mentor 20+ staff, reducing turnover by 15% 3.Resolve customer complaints on first contact, maintaining 95%+ positive feedback

4.Ensure 100% compliance with food safety and brand standards 5.Manage cash drawers $3K–$6K per shift with zero discrepancies 6.Support scheduling, labor optimization, and daily operations Assistant Manager – Denny’s, NC 2015–2017

1.Supervised daily operations for 200–300 guests per shift 2.Managed 10–15 staff, improving service speed and team engagement 3.Handled guest escalations, maintaining 90%+ first-contact resolution 4.Controlled labor scheduling and payroll, reducing overtime by 10% 5.Oversaw inventory, minimizing waste and improving cost control 6.Partnered with GM to meet sales targets and drive revenue growth Production Associate – Honda, NC 2019–2020

1.Maintained quality standards on fast-paced production line 2.Followed strict safety protocols with zero incidents 3.Exceeded daily productivity quotas by 10–15%

Crew Team Member – McDonald’s, Burlington, NC 2018–2019 1.Served 100+ customers per shift while maintaining speed and accuracy 2.Processed POS transactions flawlessly; upheld sanitation standards Crew Team Member – Hardee’s, Burlington, NC 2017–2018 1.Supported high-volume operations, maintaining service and cleanliness Server – Denny’s, NC 2012–2015

2.Managed 6–8 tables simultaneously, delivering high guest satisfaction 3.Assisted in training new servers and improving operational efficiency 4.EDUCATION

Business Management (HR Focus) — In Progress

Alamance Community College

High School Diploma

Eastern Alamance High School

CERTIFICATION

ServSafe Food Protection Certification

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