Radiology Scheduling & Customer Support Manager

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

Tiffany

404-***-**** ***********@*****.*** Atlanta, GA 30311 A team-player who ensures that tasks are completed carefully and efficiently. Experienced leader in customer service management with 10+ years implementing programs and procedures that reduce error rates, improves training procedures and service offerings to increase customer satisfaction and achieve company initiatives.

• Performance Monitoring • Resource Allocation • Delegation Skills

• Risk Assessment • Activity tracking • Team Leadership

• Problem Solving • Customer service and support • Patient Registration

• Scheduling • Analytical Thinking • Information Management Radiology Scheduling Manager Hybrid

Grady Memorial Hospital, 2022 - 2024

Avoided overbooking and errors through proactive communication about new appointments and schedule changes.

•

• Reviewed daily, weekly, and monthly schedules regularly to identify potential issues or bottlenecks Improved quality assurance by developing data collection tools, compiling data and offering input on QI process.

•

• Utilized scheduling software to maintain accurate records of appointments and events. Remote Customer Support Supervisor

Concentrix, 2020 - 2022

• Managed and trained customer support team members.

• Oversaw a team of 20 customer service representatives handling email, phone and web chat inquiries. Maintained current and thorough knowledge of regulatory and compliance requirements for industry- specific standards.

•

Established clear goals for individual team members related to response times, issue resolution rates, and overall performance metrics.

•

Remote Tech Support Manager

Apple, 2017 - 2020

• Organized training for new team members and routine retraining for established employees.

• Established and monitored key performance indicators KPIs.

• Fostered positive work environment promoting employee engagement.

• Collaborated with various cross-functional teams to collect accurate and complete data. EDUCATION

Master of Business Administration (M.B.A.)

Keller Graduates School of Management, Atlanta, Georgia, Apr 2025

Contact this candidate