Administrative Operations and Executive Support

Jacqueline Hernandez

North Miami Beach, FL *****

*************@*****.*** 305-***-****

Professional Summary

Seasoned and detail-oriented administrative professional with over 25 years of experience in office management, customer service, bookkeeping, and executive support. Proven ability to streamline operations, improve processes, and foster positive client and team relationships. Adept in payroll, billing, CRM systems, and daily office oversight. Seeking a long-term opportunity in a professional environment where my skills can contribute to organizational success.

Professional Experience

Operations Manager

Specialized Nursing Services – Miami, FL 2019 – Present

• Manage all aspects of office operations including payroll, correspondence, filing systems, and clerical task supervision.

• Develop and implement office policies and procedures to improve efficiency and ensure compliance.

• Oversee employee scheduling, monitor performance, and support HR functions including billing for private pay and long-term care insurance.

• Maintain inventory and supply requisitions, ensuring cost-effective purchasing and timely restocking.

Communication Coordinator / Front Desk Secretary

Aventura Turnberry Jewish Center – Aventura, FL 2013 – 2018

• Served as the first point of contact for visitors and members; answered and directed calls and emails professionally.

• Managed front office organization, mail distribution, event registrations, and inventory of supplies.

• Maintained the organization's Facebook page and distributed mass emails to the congregation.

• Processed member payments, posted checks, and prepared deposits; maintained the members’ database.

• Supported event logistics including setup for services, classes, and special events. Executive Secretary

NENGINE2 Computers – Miami, FL 2008 – 2013

• Oversaw office communications, incoming mail, and vendor payments.

• Ensured timely processing of credit card payments and resolved payment issues.

• Prepared and mailed customer invoices; posted payments to accounts and tracked delinquencies.

• Filed financial records and reconciled daily receipts and deposits. Customer Service Representative

ForemostCo – Miami, FL 2005 – 2008

• Managed client orders, billing issues, and account adjustments using CRM systems.

• Built strong customer relationships through effective communication and issue resolution.

• Met and exceeded service targets including call quotas and satisfaction metrics.

• Coordinated with internal departments to resolve service complaints. Middle School Treasurer

MDCPS – Rockway Middle School – Miami, FL 2000 – 2005

• Handled all incoming and outgoing school funds and ensured accurate recordkeeping.

• Prepared monthly financial statements, bank reconciliations, and petty cash reports.

• Placed orders for supplies and managed vendor payments using the MSAF system. Education

Bachelor of Science, Barry University — December 2018 Associate Degree, Miami Dade College — May 2013

Skills

• Office Management & Supervision

• Bookkeeping & Payroll

• Accounts Payable/Receivable

• Microsoft Word, Excel, Outlook

• CRM: HighLevel, ClearCare, Kinnser

• QuickBooks, Mas90

• Data Entry (50 WPM)

• Bilingual: English & Spanish

• Customer Service & Communication

• Filing, Scheduling, Event Coordination

Contact this candidate