Customer Service & Front Desk Specialist

Davon Clea

Customer Service Representative

Houston, TX 77090 +1-954-***-**** *********@*****.*** Professional Summary

• 10+ years Customer Service Representative experience

• 5+ Years of Hotel Front Desk/ Night Auditor/Housekeeping experience

• 20 + years Computer Literacy

• Proficient in Microsoft Office

Work Experience

Insurance Verification Specialist

TaskUs Houston, TX

January 2024 to May 2026

Insurance Verification Specialist

TaskUs Houston, TX

Insurance Verification Specialist for SunFire. WFH position. Utilized SunFire platform to verify insurance applications with potential members of United Healthcare, Cigna, Aetna, Humana, and

Elevance Health. Confirmed with potential members that all of the information provided to them by insurance agent was accurate, and

confirmed their intent to enroll. Processed verified insurance plans. Performed Health Risk Assessment (HRA) when not performed by

insurance agents. Verified 1000's of insurance enrollments Food and Beverage Server

American Queen Voyages New Orleans, LA

September 2022 to January 2024

Assist waiters in serving guests aboard the American Queen vessel. Completed multiple 8 week rotations living aboard the vessel. Served breakfast, lunch and dinner, as well as cocktail service. Front Desk Enthusiast

Canopy by Hilton Atlanta, GA

January 2020 to March 2022

Front Desk Enthusiast. Proficient in OnQ PMS. Also ran Night Audit. Assist guests with checking in and out of hotel. Provided 1st class customer service. Also worked housekeeping due to staff shortage. Flipped beds, vacuumed rooms. Cleared our trash. Cleaned bathrooms. Cleaned balconies. Hair removal. Sanitized room. Tons of positive reviews and feedback. Proficient knowledge in running night audit. Assisted with banquets, birthdays, and many other events held at property. Private Search Dating Director

It's Just Lunch Hallandale Beach, FL

September 2014 to January 2020

Managed memberships of 160+ clients including Fortune 500 CEO’s, Politicians and A-List Celebrities. Built lasting relationships with clients. Provided paramount dating advice. Received certification in life coaching. Scheduled 1000+ successful first dates. Responsible for one marriage. Education

Life Coach (Certified Life Coach)

Fowler International Academy

September 2014 to October 2014

General Studies (High School Diploma)

Piper High School Sunrise, FL

August 2003 to May 2007

Skills

English Cocktail experience Microsoft Office Time management Food ordering Clerical experience Search engines Call Center Microsoft Access Guest services Proper food storage Microsoft Outlook Customer expectation management Hotel experience Food service cleaning Front desk Cross-contamination prevention Organizational skills POS Square (POS) Fine dining experience Administrative experience Upselling Two-way radios for driver communication Sales Mentoring Microsoft Teams Solution development Conflict resolution Data entry Customer relationship building Technical Proficiency 10 key typing Supervising experience Computer Literacy Cash handling Customer records maintenance Client rapport building Excel data analysis Microsoft Excel Active listening Writing skills Hospitality Windows HIPAA Hospitality industry experience Food handling Teamwork Documentation review Complaint handling Quality assurance Communication skills Multitasking Customer support Hotel management Customer data entry Sanitizing surfaces Telemarketing POS systems Client email correspondence Wine pairing Cross-selling Temperature control Wine knowledge CRM system proficiency Medical Billing Telephone systems Computer operation Customer Care Office Management Cleaning Serving - Serving experience (3-5 years) Customer service Recruiting Food allergen management Night audit CSR Typing Conflict Management Phone etiquette Office Administration Bussing Data entry in Excel 10 Key Data Entry Attention to detail Text messaging Spirits experience Microsoft Word Food safety Problem-solving in high-pressure situations Interviewing Client interaction via phone calls Phone communication Cold Calling OPERA Excel formulas

Languages

English

Certifications and Licenses

ServSafe Alcohol Certification

TABC Certification

First Aid Certification

CPR Certification

Additional Information

Authorized to work in the US for any employer

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