Customer Service & Shift Lead Resume

Abigail Anderson

*** ****** ****** ***********,** 28625 704-***-**** ***************@*****.***

Objective

To establish a career with a organization that will allow me to work towards a common goal. An organization that will grant me the opportunity to expand my knowledge while creating and developing present efforts that will assist in customer and client satisfaction. Education

• Monticello, Statesville, North Carolina

• High School Diploma June 2013

Professional skills

• Customer service

• Data entry

• Microsoft Word

• Microsoft Excel

• Microsoft PowerPoint

• Trained new hires

Experience

[August 2018 – July 2022, February 2025- current ] Opening / Closing Cashier Little Market Basket Statesville, North Carolina Count Drawer and Safe. Complete customer transactions in a timely manner. Stock all products between customers. Fill ice for the drink machine. Clean up all messes made. Assist customers when they can’t find something. Count cigarette back stock. Do daily shift paperwork.

[August 2023-Feb2025]

Shift lead TacoBell Statesville, NorthCarolina

Champions Taco Bell's culture and values

Communicates openly and honestly with the Management team Provides feedback to Team Members in a positive manner Shift duties/responsibilities are executed in an accurate and timely fashion Follow cash, security, inventory and labor policies and procedures Drives Equity, Inclusion and Belonging behaviors

Adaptable to and comfortable supporting change management Maintains customer satisfaction and Occupational Health and Food Safety

[July 2021- January 2023]

Line worker/ Duvet maker J.S. Fiber Statesville, North Carolina Stuffing, bagging, and packing pillows. Measuring and cutting fiber for duvets. Making sure the area stays clean and safe. Making sure all products have no malformations and or rips.

[November 2019 - July 2020]

Part time Cashier Lowe's Home Improvement Statesville, North Carolina Provide consumers with a fast and friendly check out . Help consumers find items. Fill drink coolers. Relieve others for breaks. Take out trash. Wipe down counters.

**References available upon request**.

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