SUMMARY Resourceful and client-focused professional with extensive experience in
transportation, logistics, and customer service. Proven ability to manage daily operations, maintain accurate logs, and ensure client satisfaction. Possesses CDL Class B training and expertise in Samsara for vehicle data management. Eager to leverage strong communication and problem-solving skills to contribute to a dynamic team and drive operational excellence. WORK EXPERIENCE
CDL Class B Driver
Destination Systems
11/2022 – Present Montrose, USA
Ensured secure client transportation, strictly adhering to all traffic and transportation laws.
Utilized Samsara software for proficient logging of vehicle data. Coordinated with dispatch to guarantee timely and accurate client pickups and drop-offs.
Communicated courteously and professionally with all clients. Maintained consistent communication with the dispatch team. Managed fare collection and maintained precise financial records. Kept meticulous logs of passenger information and trip details. Navigated challenging winter conditions and mountain passes with a paramount focus on safety.
Performed basic vehicle troubleshooting and minor repairs to ensure operational readiness.
Skillfully applied tire chains in adverse weather conditions. Maintained accurate per diem and fuel consumption logs. Managed and documented precise hours of service logs. Facilitated airport transportation services from Montrose Regional Airport
(MTJ) to Telluride, CO.
Provided transportation for High School Athletics and Band to interstate events.
Operated RTA free service routes between Gunnison, CO, and Crested Butte, CO.
Drove Bustang intercity service routes from Grand Junction, CO, to Telluride, CO.
Operated SMART free bus service within Telluride and Mountain Village. Provided shuttle services within Mountain Village. Facilitated transportation from Gunnison Valley Airport (GUC) to Crested Butte, CO.
Owner
Kind Rainbow Painters
09/2005 – 10/2022 Cortez, USA
Initiated client contact and established project scope. Developed comprehensive project execution strategies. Provided accurate cost estimations and managed projects within budgetary constraints.
Completed projects within agreed-upon timelines.
Oversaw all aspects of hiring and termination of employees. Managed payroll processing and tax filings.
Directed employee training programs and scheduled work assignments. Cultivated and maintained strong relationships with vendors and external contractors.
Server Cortez, USA
Stonefish Restaurant Sushi and More
Server
Koko’s Restaurant
Cortez, USA
Customer Service Representative
Osprey backpacks
Cortez, USA
Managed all incoming calls, ensuring proper routing to relevant departments.
Performed data entry tasks with accuracy and efficiency. Ensured high levels of customer satisfaction through attentive service. Shipping Manager
Osprey backpacks
Cortez, USA
Accurately fulfilled customer orders.
Generated shipping labels and documentation.
Identified and secured the most cost-effective transportation solutions. Coordinated the logistics of incoming international raw materials and outgoing finished products.
Ensured all necessary customs and shipping paperwork was correctly filed. Warranty Manager
Osprey backpacks
Cortez, USA
Initiated the repair process by contacting customers regarding warranty claims.
Collaborated with sewing team members to address specific repair requirements.
Oversaw the reassembly of products and coordinated shipment back to customers.
Maintained a comprehensive catalog of all repair activities. Liaised closely with retail dealers to manage warranty processes. Inspected returned products for quality assessment. Ensured complete customer satisfaction with all warranty resolutions. Server
Sushi Breck Restaurant
Breckenridge, USA
Server
Top of the World Restaurant
Breckenridge, USA
Server
Pierre’s Restaurant
Breckenridge, USA
Massage Therapist
Copper Mountain Resort
Frisco, USA
EDUCATION
James Wood High School
Class of 1981
James Madison University
B.S., Communications
Boulder School of Massage Therapy
Telluride Express
CDL Class B Training
SKILLS Word Excel
Samsara Customer Service
Elise Johnson
Supervisor, Destination Systems
*****.*******@******************.***
Tom Cox
Driver Manager, Destination Systems
***.***@******************.***
Dean Herrera
Driver Manager, Destination
Systems
****.*******@******************.***
Christopher Sheely
Human Resource Manager,
Destination Systems
***********.******@******************.***
REFERENCES