Administrative HR Operations and Recruitment Professional

JIKIMI GARRETT

Administrative • Human Resources • Operations Professional

Dallas, TX 75201 682-***-**** ***************@*****.***

PROFESSIONAL PROFILE

Experienced Administrative, Human Resources, Customer Service, and Operations Professional with 20+ years of experience supporting recruitment, onboarding, employee relations, customer engagement, office administration, record management, and business operations. Proven ability to build relationships, manage confidential information, coordinate multiple priorities, and deliver professional support in corporate, educational, and customer-focused environments.

PROFESSIONAL HIGHLIGHTS

20+ Years Professional Experience

HR & Recruitment Support

Administrative & Office Operations

Customer Service & Relationship Management

Employee Onboarding & Documentation

Compliance & Confidentiality

Corporate & Educational Experience

Strong Communication & Organization

CORE COMPETENCIES

Administrative Support • Human Resources Coordination • Recruitment & Onboarding • Customer Service • Operations Support • Documentation & Compliance • Employee Relations Support • Data Entry & Reporting • Calendar & Meeting Coordination • Record Management • Telephone Outreach • Problem Resolution

PROFESSIONAL EXPERIENCE

SUBSTITUTE TEACHER

Kelly Education February 2026 - May 2026

• Managed classroom instruction and maintained productive learning environments across multiple grade levels.

• Implemented lesson plans and supported student engagement, classroom expectations, and continuity of instruction.

• Adapted quickly to diverse educational settings, student needs, and school procedures.

RECRUITMENT COORDINATOR / HR GENERALIST

Canadian Solar Inc., Mesquite, TX May 2023 - December 2025

• Coordinated interviews, onboarding activities, background checks, drug screenings, and new hire documentation.

• Supported high-volume recruitment and onboarding processes for manufacturing and operations teams.

• Maintained employee records, HR files, and compliance documentation while supporting leadership and recruiting initiatives.

• Assisted with employee relations, onboarding improvements, orientation scheduling, and administrative HR support.

OFFICE MANAGER / OFFICE ADMINISTRATOR

Rotech June 2022 - June 2023

• Managed daily office operations, reporting, payroll support, scheduling, and front desk administration.

• Coordinated meetings, travel arrangements, company activities, and administrative processes.

• Maintained organized office records, documentation, compliance processes, and operational support systems.

LATE STAGE COLLECTIONS AGENT

Santander Consumer USA January 2016 - February 2022

• Managed high-volume inbound and outbound customer interactions while maintaining professionalism and accuracy.

• Conducted account research, information verification, documentation, and customer record updates in internal systems.

• Negotiated payment arrangements, resolved account concerns, and maintained compliance with company policies.

• Consistently met productivity, quality assurance, documentation, and performance standards in a fast-paced environment.

TECHNICAL SKILLS

Microsoft Office Suite • Excel • Outlook • Teams • Workday • ATS/HRIS Systems • Data Entry • Reporting • Compliance Documentation • Record Management • Customer Account Systems • Background Checks • Onboarding Systems

EDUCATION

El Centro Urban Education Center Dallas, Texas

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