Assistant Operations & Customer Service Leader

John Houle

Phoenix, AZ 602-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Dependable, customer-focused professional with proven experience in assistant management, team leadership, and day-to-day business operations. Skilled in staff scheduling, cash handling, inventory control, and delivering consistent, high-quality customer service in fast-paced environments. Reliable and adaptable, with hands-on operational and driving experience well suited to management, customer service, or delivery-based roles. PROFESSIONAL EXPERIENCE

Assistant Manager

V’s Barbershop — Phoenix, AZJanuary 2020 – Present

• Directed daily shop operations, ensuring an efficient, organized, and customer-focused environment at all times.

• Built and maintained a positive, productive workplace culture by supporting staff relations and team morale.

• Upheld consistent cleanliness and operational standards throughout the business.

• Coordinated staff scheduling and shift assignments to ensure smooth, fully-staffed coverage.

• Managed cash handling and register operations, maintaining accuracy in all daily transactions.

• Oversaw inventory tracking and merchandising to keep the business fully stocked and sale-ready.

• Delivered attentive, in-person customer service, resolving issues promptly and professionally.

CORE SKILLS

Leadership & Operations: Team Leadership, Staff Scheduling, Shift Management, Conflict Resolution, Operational Efficiency Customer & Sales: Customer Service, Sales Support, Pricing, Phone Communication

Cash & Inventory: Cash Handling, Cash Register Operations, Inventory Management, Merchandising

Driving & Physical Labor: Driving, Delivery Driver Experience, Manual Transmission, Manual Handling, Loading & Unloading, Heavy Lifting, Outdoor Work

Technical: General Technical Proficiency

EDUCATION

High School Diploma or GED

CERTIFICATIONS

Valid Driver’s License

LANGUAGES

English (Fluent)

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