Bookkeeping, Customer Support, Crew Trainer, Labor, Computer Literacy

Sarah Ellsworth

San Antonio, TX 782**-*-***-*** *718 ***********@****.***

Professional Summary

Experienced assistant managing training accumulated from 5 years total in experience leading a team of sales representatives and food services team member/crews' providing their needs by performing the essential managing skills required to meet sales/labor targets while successfully accommodating every customers' service demands. Willing to relocate to: Remote - Remote - San Antonio, TX Authorized to work in the US for any employer

Willing to relocate to: Remote

Work Experience

Bookkeeper

Pacesetters Personnel Services San Antonio, TX

March 2016 to September 2020

• Maintained and processed invoices, deposits, and money logs.

• Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.

• Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.

• Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices. Package Handler

Pacesetters Personnel Services San Antonio, TX

March 2016 to September 2020

• Maintained a safe work environment by adhering to company rules and regulations show during orientation and by reminding the other employees of those necessary reminders labeled and taped to the inside walls of the warehouse itself.

• Used hand-held scanners and physical logs to accurately track item movements.

• Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.

• Removed jams and unblocked conveyor system to maintain flow of goods as well as I could possibly make happen.

• Contributed to increased productivity by working effectively in high pressure situations.

• Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.

• Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.

• Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.

• Alerted supervisors and coworkers of hazards and other issues for quick resolutions.

• Stored and secured packages in designated areas to prevent damage and theft.

• Communicated regularly with supervisors to provide information on delays regarding issues from the conveyor belt slowing down product speed.

• Supported team morale by fostering positive communication and collaboration among coworkers.

• Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout my status as employee.

• Loaded package containers onto forklifts and transported into packaging area.

• Collaborated closely with supervisors, providing valuable input on process improvements for more streamlined package handling.

• Maintained accurate records of incoming and outgoing packages and shipments for future reference.

• Achieved faster turnaround times for deliveries through diligent attention to detail during packaging processes.

• Continually honed skills in operating various equipment such as pallet jacks and forklifts to optimize workflow and enhance efficiency.

• Built strong relationships with customers and at times some vendors through excellent customer service.

• Maintained clean, orderly work environment free of hazards.

• Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

• Shipped material and performed boxing, packing, labeling, and preparation of related documents.

• Unpacked and repacked items in different quantities and configurations for shipments.

• Assisted in receiving, stocking and distribution of merchandise.

• Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.

• Assembled pallets and crates for secure transportation of materials.

• Verified documentation and condition of freight to assure quality standards were achieved.

• Verified quantity and description of materials received by checking merchandise against packing list.

• Surrounded items in cling film, padded blankets, and tape to protect from damage.

• Strapped items down overprotective padding to secure throughout transportation.

• Moved furniture and boxes using utility dolly and truck ramp.

• Managed pallet jacks and other equipment to move materials. Event Coordinator

Pacesetters Personnel Services San Antonio, TX

March 2016 to September 2020

• Coordinated schedules and timelines for events.

• Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.

• Managed event logistics and operations.

• Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes. Customer Service Representative

Pacesetters Personnel Services San Antonio, TX

March 2016 to June 2020

• Handled customer inquiries and suggestions courteously and professionally.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Actively listened to customers, handled concerns quickly, and reported those that had escalated into more of a major issue to supervisor(s).

• Resolved customer complaints with empathy. Which had resulted in consistent business as well as new business from those who were pleased from the result the moment(s) of past unsatisfaction.

• Answered constant flow of customer calls with minimal wait times.

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Updated account information to maintain customer records.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Handled escalated calls efficiently creating what had shown those satisfactory resolutions for both customers and the company alike.

• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Clarified customer issues and determined root cause of problems to resolve product or service complaints.

• Processed customer service orders promptly to increase customer satisfaction.

• Participated in team meetings and training sessions to stay informed about product updates and changes.

• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

• Assisted customers in navigating company website and placing online orders, improving overall user experience.

• Collaborated with team members to develop best practices for consistent customer service delivery.

• Provided primary customer support to internal and external customers.

• Contributed to sales growth by upselling products and services based on individual customer requirements. Shift Manager Trainee

Taco Cabana Boerne, TX

July 2019 to September 2019

• Trained to become a shift/crew leader for a variety of different stores when in need or short handed

• Bookkeeping, scheduling, food/dry stock, food orders, as well as responding to resolve many dissatisfied customers and their feedback. Train new hires, food prep, meet food code requirements Data Entry Intern

Pacesetters Personnel Services San Antonio, TX

March 2017 to September 2018

• Contributed to project success by meeting tight deadlines for data entry tasks without sacrificing quality.

• Maintained strict confidentiality while handling sensitive client information according to company guidelines and legal regulations.

• Demonstrated adaptability by quickly learning new software programs and adjusting to changes in database structures or requirements.

• Assisted in the creation of user-friendly documentation for internal use, simplifying complex procedures for more accessible understanding across teams.

• Supported team members with timely and accurate data entry, enabling them to focus on higher-level tasks.

• Prioritized daily workload effectively, managing multiple projects concurrently while maintaining a strong commitment to deadlines and quality standards.

• Reduced errors in reports by thoroughly reviewing entered data and making necessary corrections before submission.

• Contributed to a positive work environment by proactively assisting colleagues as needed, fostering strong professional relationships and a collaborative atmosphere.

• Streamlined processes by identifying opportunities for improvement in data management practices.

• Ensured data integrity through regular audits and validation of entered information, leading to consistent and reliable datasets.

• Enhanced data accuracy by meticulously entering and cross-checking information from various sources.

• Increased efficiency by automating repetitive tasks using Excel macros and formulas.

• Collaborated with team members to establish efficient workflows that optimized productivity in daily operations.

• Gained valuable insights into industry trends through research assignments, further informing data-driven decision making within the organization.

• Enhanced overall data management capabilities by participating in team meetings, sharing insights, and offering suggestions for process improvements.

• Developed strong attention to detail skills through the constant review of entered information, ensuring high-quality results.

• Served as a reliable point of contact for colleagues and my predecessors in seeking assistance with database-related issues or queries on specific projects or tasks.

• Expedited decision-making processes by providing accurate, up-to-date information to stakeholders as needed.

• Facilitated seamless collaboration between departments by maintaining organized records and providing requested information promptly.

• Verified accuracy of data entered into system to produce error-free reports.

• Developed and maintained databases to store customer information.

• Entered data into various computer systems accurately using Microsoft Office Suite and Microsoft Office 365.

• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.

• Sorted documents and maintained organized filing process.

• Scanned documents and saved in database to keep records of essential organizational information.

• Developed data entry policies and procedures in compliance with company standards.

• Resolved discrepancies in data entry activities for accurate, complete jobs.

• Collated and organized data.

• Checked for accuracy by verifying data and records.

• Used computer software to store and retrieve data.

• Updated and maintained customer information, documents and records. Overnight Stocker And Receiver

Walmart Boerne, TX

September 2015 to February 2016

• Self-motivated, with a strong sense of personal responsibility.

• Worked effectively in fast-paced environments.

• Skilled at working independently and collaboratively in a team environment.

• Proven ability to learn quickly and adapt to new situations.

• Excellent communication skills, both verbal and written.

• Worked well in a team setting, providing support and guidance.

• Demonstrated respect, friendliness and willingness to help wherever needed.

• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Passionate about learning and committed to continual improvement.

• Worked flexible hours across night, weekend, and holiday shifts.

• Managed time efficiently in order to complete all tasks within deadlines.

• Organized and detail-oriented with a strong work ethic.

• Paid attention to detail while completing assignments.

• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Strengthened communication skills through regular interactions with others.

• Adaptable and proficient in learning new concepts quickly and efficiently.

• Learned and adapted quickly to new technology and software applications. Assistant Manager

Taco Bell West Lafayette, IN

June 2009 to December 2013

• Supervised day-to-day operations to meet performance, quality and service expectations.

• Maintained a clean, safe, and organized store environment to enhance the customer experience.

• Developed strong working relationships with staff, fostering a positive work environment.

• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

• Improved customer satisfaction by addressing and resolving complaints promptly.

• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

• Helped with planning schedules and delegating assignments to meet coverage and service demands.

• Managed inventory levels to minimize stock outs while reducing overhead costs.

• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

• Collaborated with the management team to develop strategic plans for business growth and improvement.

• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

• Increased sales through effective merchandising strategies and targeted promotions.

• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

• Conducted employee performance evaluations, providing constructive feedback for growth and development.

• Implemented staff training programs, enhancing product knowledge and improving customer service skills.

• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

• Developed strategy to increase sales and drive profits.

• Ensured compliance with all safety regulations by conducting regular inspections of equipment/ operations within the store.

• Made hiring recommendations to increase company's productivity and profitability with quality workers. Education

Cybersecurity (Associate's

University of Phoenix-Remote

May 2025 to Present

Simplilearn Skillup-Remote

January 2026 to January 2026

Simplilearn Skillup-Remote

January 2026 to January 2026

Simplilearn Skillup-Remote

October 2025 to October 2025

Business Management ((Bachelor's degree))

Strayer University-Remote

September 2019 to October 2021

High school diploma

Mccutcheon High School Lafayette, IN

August 2002 to May 2006

Skills

packing Freight Handling Invoice Verification Visual Inspection Health and examinations Problem- Solving Microsoft excel Purchase order verification English Making Shipment Tracking Furniture Moving Truck loading and unloading Job Driving Organizational skills Customer service Warehouse Safety Delivery driver experience Planning Safety Precautions Leadership Package preparation Time management RF scanner Heavy Lifting Microsoft word Package pickup and delivery Fragile item Work Planning and Inventory Tracking Packing boxes Label Reading Production Guest services Restaurant experience Packaging Willing to Learn Communication Stacking Packages Load & unload Computer skills Computer literacy Product Truck loading Loading and unloading Office experience Shipping Documentation handling Shipping & receiving Training & Development Package unloading Inventory organization Attention to Detail Adaptable to change Forklift Microsoft Office First Aid Certification Relationship Building Team Collaboration Databases Food service Warehouse experience Data Entry Order picking and processing Events Management Shipping and receiving Pallet jack Event Planning Physical Documentation Pallet Jack Operation Documentation review Workplace Cleanliness safety compliance Material stacking Sorting Packages Critical Thinking Decision- Certifications and Licenses

First Aid Certification

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