Customer Service and Counseling Facilitator

SHARON DEBRUCE

Arlington, TX ***** 817-***-**** *******.******@*****.***

Professional Summary

To utilize thirty years of Customer Service: experienced in Banking, Credit Card department, Collections. Skilled in Multi- tasking with little or no Supervision. My new interest in Mental Health/Substance Abuse Counseling. Work Experience

Group Facilitator

Maverick Behavorial Euless, TX

April 2026 to Present

Provide Group Counseling to clients who are coming from Detox regular counseling. I do assessments Appointment setter

Vacation Resort Arlington, TX

June 2025 to November 2025

Outbound calling on auto dialer to customers that attended various activities in the DFW area that filled out an entry form. Vacation Resort giving them a free vacation if they would attend a 90 presentation which offer a timeshare. If the attend the would win trip, and if they didn't sign up they still can go on trip Direct Support Professional

Daybreak Community Services Fort Worth, TX

August 2024 to December 2024

Working at group home, feeding and assisting clients in a professional manner Caregiver/Personal Assistant

Promptime Home Health Care Services Arlington, TX November 2020 to June 2024

Taking care of the elderly and disabled. Basic needs Sr. Support Services Ad

MultiPlan PHCS Private HealthCare Systems Arlington, TX March 2010 to November 2019

Responsible for processing claims for out of network patients for all insurance companies to obtain a discount for those patients. Negotiating insurance claims with the provider for a reduction in billing. Senior accountant

Education

Business Management (AA.S Business Management and Certificate) Tarrant County College

August 2005 to December 2023

Certificate of Completion in LCDC Counseling Mental Health Substance Abuse. 4.0 GPA. AA.S Business Management and Certification GPA 3.5

Business and substance Abuse (A.A.S. Business Management. LCDC Counselor) Tarrant County College Arlington, TX

August 2005 to December 2021

Upper secondary education

Associate's degree

Some college

Business Management (Associate's degree)

Skills

Direct support Improving customer support response time - Customer support response time improved

(More than 30%) Applied behavior analysis Management Personal vehicle (delivery method) Hospitality Providing product information Patient interaction Negotiation Case management Business Management Customer support experience within healthcare industry Customer support experience within telecommunications industry Call center agent experience Classroom experience Epic Email customer support Meal preparation First aid Banking Home health Desktop support 5G Integrated library system Customer support ticket management Cooking HIPAA Supervising experience Technical Proficiency Transcription Front desk Experience with individuals with mental health conditions Client relationship development Communication platforms Multitasking Technical sales CRM software Ability to follow instructions Phone call management Microsoft Dynamics Food preparation Assisted living Public health Data entry Health information management Office experience Google Docs Group therapy Medical record retrieval Customer support - Customer support experience (More than 20 years) Bilingual Technical support Public speaking Writing skills Patient care Revenue cycle management High-end sales Documentation review Marketing Medication administration Customer relationship management Phone customer support Government agency customer support Dementia care Relationship management Customer support specialist experience Accounts payable Medicare Customer training Sales support Microsoft Office Team development Medical records specialist experience Live chat CRM software Remote access software Grammar Experience CRM system proficiency Working with people with developmental disabilities Presentation skills Medical billing Managing teams in a customer support role - Largest customer support team managed (More than 20 team members) Intake Analysis skills Customer support experience within retail industry Microsoft 365 proficiency Assisting with ADLs Customer relationship building Data collection Retail sales Individual consumer customer service Home care Customer communication Computer operation Appointment scheduling Call center experience Phone call screening Staff scheduling Group home experience Clinical documentation SAP CRM Senior care Ordering supplies Telephone interviewing Sales management systems proficiency Phone etiquette Customer inquiry handling Event planning Staffing management Attention to detail Business requirements Google Suite Conducting sales calls Business development Human resources Cash handling Microsoft Outlook Telemarketing Outbound calling Sales Word processing Substance abuse Health insurance claim processing Teamwork Typing Assisted living facility experience Technical troubleshooting support Phone communication Client interaction via phone calls Billing issue inquiries Computer skills Care plans Customer service Active listening Handling customer exchanges Caregiving Microsoft PowerPoint Customer complaint resolution Customer service video conferencing Guest services Research Customer support experience within government industry Customer support experience within education industry Desktop (troubleshooting support) English Microsoft Excel Special education Addiction counseling Microsoft Teams Customer service manager experience Team management Internal employee customer service Managing customer accounts B2B Time management Home & community care experience Microsoft Dynamics 365 Ethernet Debt collection phone call Driving Phone answering Cold calling Client services Maintaining patient confidentiality Interpersonal skills Customer issue escalation CPR Android Mac OS Upselling Windows In-person customer service Microsoft Word Inside sales Search engines Google Workspace Working with people with disabilities Customer retention Order inquiry handling Team scheduling Administrative experience Computer literacy Leadership Customer returns handling Lead generation Medical terminology Office management Communication skills Conflict management Sales follow-up Order processing Organizational skills Problem-solving Languages

English

Certifications and Licenses

Driver's License

Caregiver Certification

CPR Certification

Counseling Certification

Substance Abuse Counseling Certification

CEH

LPC

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