Receptionist & Customer Service Coordinator

EDUCATION

ServSafe® Food Safety Manager Certification

Montgomery County Community College

Certification

Delaware Valley School of Medical and Dental Assistance

H.S. Diploma Germantown High School

SKILLS

●Exceptional time-management skills with proven ability to manage multiple groups and projects.

●Event Coordinating

●Outstanding interpersonal skills with demonstrated collaborative leadership style

●Superb Customer Service

●Excellent Verbal Communication

●Organizational Skills

●Revenue Reconciliation

●Microsoft Office Suite

AWARDS

Statuette with pedestal highest honor. Awarded by: International Academy for Child Brain Academy

Freedom Bell of Achievement and Commendation. Awarded by: Institutes for: Achievement of Human Potential

WORK EXPERIENCE

Receptionist

Willow Terrace Nursing and Rehabilitation Center, Philadelphia, PA, 10/2021 to

Present

●Serving as the first line of communication, greets guests and patients alike entering the building, answering any questions, providing directions and alerting staff when someone is there to meet or visit them.

●Answers a multiple line phone system, manages calls by routing them to the proper extensions, takes messages and delivers them within the message system along with setting up conference calls as requested.

●Oversees the sorting and distributing of employee paychecks biweekly, and aids in providing charge nurse daily assignments for the day.

●Manages the building log of who is entering and exiting the building, in addition to entering daily security rounds notes into supervisor’s day-to-day reviews;

●Handles filing and data entry as requested from other departments.

●Accepts deliveries and mail, organizes them to be distributed to the correct recipients using the office mailing system and ensures it gets to the recipient in a timely manner while also managing outgoing mail and packages for pickup.

●Assists new applicants during employment open house or during regular hours that coincide with providing applicants with applications, pens, clipboards and any reference material or details needed.

Director of Food Services

Institutes for the Achievement of Human Potential (IAHP), Wyndmoor, PA, 3/1976 – 3/2021

●Over 45 Years of Customer Service in Food services management at Brain injured institution.

●Held key leadership positions directly responsible for the successful operation of the Food & Nutrition.

● Responsible for procurement, receiving, storage, preparation and menu planning for all food service activities.

●Coordinated and directed day-to-day operations of delegating authority, assigning and prioritizing department functions and monitoring daily outcomes.

●Managed all personnel functions for the department to include interviewing, hiring, orientation, supervising staff and enforcing disciplinary actions.

●Monitored food control systems such as food temperatures, portion control, preparation methods, garnishment and presentation of food to ensure that food was properly presented.

●Developed and maintained operating budget for the department to include internal and off site events, maintained records of events, house counts, food covers and daily volumes.

●Oversaw the overall sanitation and cleaning of the kitchen, storage and dining areas and equipment.

●Developed specialized menus (in conjunction with specialized diets) for daily staff, for special events and as needed for individual families with special dietary restrictions.

●Represented the Institutes at outside food and beverage events and presentations.

VOLUNTEER EXPERIENCE

Lamb Feeders: Food and Clothing Ministry Volunteer

Mt. Airy Church of God in Christ, Philadelphia, PA 1/2010 - Present

●Collects and distributes perishable and non-perishable items for food pantry

●Serves members in the community by cooking and delivering meals to the sick and shut in.

●Provides support via telephone or in person and organizes free clothing to those in need.

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