Executive Virtual Assistant & Operations Support
Resume:
JONALYN HENOGUIN **************@*****.***
Bayabas, CDOC, Philippines
EXECUTIVE VIRTUAL ASSISTANT EXECUTIVE
OPERATIONS CALENDAR + INBOX
MANAGEMENT CRM
in
Highly skilled Executive Assistant and Operations Support Professional with over 8 years of experience supporting executives, consultants, and client-facing businesses. Skilled in executive administration, calendar and inbox management, appointment scheduling, client communications, CRM management, team coordination, and operational support. Experienced working with attorneys, managing partners, M&A advisors, investment bankers, and CPA firms, handling confidential information with professionalism and discretion. Recognized for strong organizational skills, attention to detail, proactive problem-solving, and the ability to manage multiple priorities in fast-paced remote environments. SUMMARY
PROFESSIONAL EXPERIENCE
Teleperformance Philippines Dec 2018 - Apr 2022
Handled inbound calls, assisting customers with account concerns including phone/plan billing, purchases, credits, and adding lines, ensuring accurate and efficient resolution. Guided customers through troubleshooting service or mobile data issues, navigating phone settings, and setting up new devices such as phones and smartwatches. Managed a team of 10 technical support agents, conducted performance meetings, coached using the SMART process, and implemented strategies to improve metrics and team efficiency. Haulla Waste Services and Crushers Production LLC Apr 2022 - Sept 2022 Conducted cold calls and outreach across multiple industries, including ERTC (Employee Retention Tax Credit) pre-qualification, waste services sales support, and crushers production lead generation, by gathering accurate client information, verifying eligibility (such as PPP loan history and employee count), preparing estimates and quotes, maintaining and updating records in spreadsheets, tracking follow-ups, and coordinating appointments and callbacks with internal teams to support successful conversions.
Freelance Executive Assistant & Operations Support Specialist Oct 2022- May 2026 Provide executive and administrative support to business consultants and professional service firms. Manage calendars, appointment scheduling, meeting coordination, and client communications to ensure smooth daily operations.
Coordinate follow-ups with prospective clients, referral partners, and stakeholders while maintaining accurate CRM records.
Support professionals including attorneys, managing partners, M&A advisors, investment bankers, and CPA firms through scheduling, communication management, and administrative coordination. Handle inbox management, invoicing, documentation, and operational workflows while maintaining confidentiality of sensitive business information. Develop and improve call scripts, email templates, onboarding materials, and internal process documentation to increase team efficiency.
Facilitate weekly training sessions and coaching initiatives to improve consistency, execution, and overall team performance.
Manage multiple client accounts simultaneously while ensuring deadlines, priorities, and deliverables are completed accurately and on time.
KEY SKILLS
Executive Assistance & Administrative Support
Calendar & Email Management
Client Communication & Relationship
Management
Appointment Setting & Follow-Up Management
CRM Management & Data Entry
Google Workspace & Microsoft Office Suite
Google Sheets & Excel Reporting
Project & Operations Coordination
Team Training & Leadership
Lead Generation & Prospect Research
Process Documentation & Workflow
Improvement
Problem Solving & Attention to Detail
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