Customer Service and Retail Operations Leader
Resume:
Rebecca Smith
Macomb, Oklahoma
**********@*****.***
Professional Summary
Results-driven customer service and retail operations professional with extensive experience in team leadership, account management, training, scheduling, inventory control, and customer support. Strong background in store management, employee development, cash handling, reporting, and maintaining high service standards. Known for building strong customer relationships, improving operations, and leading teams in fast-paced environments.
Core Skills
• Customer service
• Team leadership
• Staff training and development
• Hiring and recruiting
• Inventory management
• Scheduling
• Cash handling and reconciliation
• Account management
• Data entry and reporting
• Microsoft Office
• Profit and loss oversight
• Vendor relations
• Conflict resolution
• Sales and upselling
• Administrative support
Professional Experience
Customer Relations Specialist
Suburban Propane – Grass Valley, CA
Nov 2025 – Jun 2026
• Handled incoming customer calls and used a proactive sales approach to identify service and sales opportunities.
• Maintained account information, billing details, and customer records with accuracy.
• Supported accounts receivable, collections, and accounts payable functions.
• Assisted with reporting, reconciliation, inventory controls, and purchasing.
• Coordinated with customer service, regional, and corporate teams to improve service and operational efficiency.
• Helped schedule service work, installations, repairs, and route forecasting.
General Manager
Speedway – Grass Valley, CA
Nov 2019 – Nov 2024
• Managed daily store operations, staffing, scheduling, inventory, and customer service.
• Monitored financial performance, including profit and loss responsibilities.
• Recruited, trained, and guided staff on company procedures and expectations.
• Maintained store presentation, stock levels, and operational standards.
• Worked to achieve sales and profit goals while supporting a positive customer experience.
Store Lead Trainer
Speedway – Grass Valley, CA
Nov 2019 – Dec 2022
• Supervised daily store operations and provided support across multiple stores in the district.
• Trained employees and store leaders on customer service, company policies, and retail procedures.
• Supported audits, promotions, inventory control, and store goal setting.
• Collaborated with managers to improve performance and maintain consistent standards.
Training Manager
Sierra Energy Express
Jan 2018 – Nov 2019
• Trained new team members and managers across the district in customer service, safety, food prep, and operations.
• Coached managers on paperwork, deadlines, inventory control, cleanliness standards, and promotions.
• Reviewed profit and loss reports and helped improve store performance.
General Manager
Sierra Energy Express (Squeeze Burger) – Penn Valley, CA
Jan 2018 – Sep 2019
• Oversaw all food service operations, including staffing, customer service, promotions, inventory, and vendor management.
• Maintained food quality, cleanliness, profitability, and performance standards.
• Trained staff across multiple locations and supported long-term business goals.
Front of House Manager / Server / Baker
Annies at Lake Francis
Oct 2016 – Dec 2017
• Managed front-of-house operations, scheduling, ordering, staff supervision, and customer service.
• Maintained vendor relationships and supported back-of-house operations as needed.
• Prepared desserts from scratch and occasionally assisted with line cooking.
Store Manager
The Store – Dobbins, CA
Apr 2012 – Apr 2017
• Maintained inventory, daily paperwork, store standards, and vendor relationships.
• Delivered strong customer service and supported team performance.
Cashier and Customer Service
The Store – Dobbins, CA
Apr 2010 – Jun 2017
• Assisted customers, processed transactions, and supported daily store operations.
Education
High School Diploma or GED
Certifications
• Certified Food Safety Manager
• ServSafe
• Food Handler Certification
• ServSafe Food Handler
• drivers license.
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