Virtual Assistant and Social Media Support

MARTHA SIBONGILE VAMWE

Virtual Assistant

+263-***-***-*** • Harare, Zimbabwe • ******************@*****.*** __SUMMARY

Highly organised and proactive professional with extensive experience in executive and administrative support, client relations, and operational management. Proven ability to manage complex calendars, streamline email communications, and author reports, alongside expertise in social media content creation and customer engagement. Adept at coordinating meetings, maintaining accurate records, and ensuring seamless business operations. Eager to leverage strong problem-solving and remote collaboration skills to provide exceptional virtual assistance and contribute to the success of Local First Arizona.

__WORK EXPERIENCE

OWNER & CONTENT CREATOR, Gracious Cakes N Snacks, Harare, Zimbabwe 09/2023 – __Present

Devised and implemented social media content strategies, resulting in increased online visibility and enhanced customer engagement across multiple platforms. Crafted and scheduled promotional content, marketing campaigns, and product launches for a diverse range of items including cakes, snack platters, baking workshops, and frozen snacks. Managed customer inquiries, orders, and follow-ups via WhatsApp, Facebook, and Instagram, ensuring high levels of customer satisfaction.

Authored over 100 promotional graphics and marketing materials utilising Canva. Orchestrated customer orders, delivery schedules, and event bookings, while maintaining meticulously accurate business records.

Conducted thorough market research to identify prevailing customer preferences and emerging business opportunities.

OWNER & BRAND PROMOTER, Gracious Closet, Harare, Zimbabwe 01/2024 – __Present

Generated compelling content and promotional campaigns to elevate product awareness and customer engagement.

Responded with alacrity to customer inquiries, providing robust support for online sales activities. Oversaw social media communications, ensuring consistent and cohesive brand messaging. Coordinated customer orders and maintained organised sales and customer records. Cultivated strong customer relationships through proactive communication and diligent follow-up. CORPORATE MANAGER'S ASSISTANT, First Capital Bank (Formerly Barclays Bank Zimbabwe), Harare, Zimbabwe

08/2021 – 08/2023

Administered a complex executive calendar, coordinating over 50 monthly meetings, appointments, workshops, and stakeholder engagements.

Optimised email correspondence, efficiently prioritising and responding to high-volume communications on behalf of senior management.

Authored executive reports, presentations, business documents, and briefing materials to underpin strategic decision-making.

Facilitated the coordination of meetings and events involving internal departments, clients, and external stakeholders.

Documented meeting minutes and meticulously tracked action items, thereby improving accountability and project follow-through.

Preserved confidential records and documentation with unwavering accuracy and strict adherence to compliance standards.

Undertook research and compiled data to support management decisions and project planning initiatives.

Liaised proficiently with clients, suppliers, and internal teams to ensure seamless operations and punctual project delivery.

Monitored critical deadlines and coordinated follow-ups, guaranteeing the timely completion of essential tasks.

Provided comprehensive support to customer service initiatives and maintained robust stakeholder relationships.

PRESTIGE / AFFLUENT BANKER, First Capital Bank, Harare, Zimbabwe 08/2016 – 07/2021

Cultivated and expanded a high-net-worth client portfolio by delivering bespoke banking solutions and superior service.

Nurtured relationships with over 200 affluent clients, achieving exemplary levels of customer retention and satisfaction.

Processed account applications, client documentation, and credit facility requests with precision and efficiency.

Resolved customer inquiries and account-related issues promptly, thereby enhancing the overall client experience.

Tracked sales leads, monitored portfolio performance, and generated comprehensive management reports.

Collaborated effectively with cross-functional teams to provide tailored financial solutions to clients. ACCOUNT EXECUTIVE, Barclays Bank Zimbabwe, Harare, Zimbabwe 01/2014 – 06/2016

Managed a client portfolio exceeding 500 accounts, fostering and maintaining enduring customer relationships.

Initiated new business opportunities through diligent market research, strategic networking, and targeted marketing efforts.

Prepared and processed credit applications, facility documentation, and client correspondence with accuracy.

Produced weekly and monthly sales reports to inform management decision-making processes. Conducted thorough customer needs assessments, recommending suitable banking products and services.

Coordinated documentation processes, ensuring strict adherence to internal procedures and compliance requirements.

TEAM LEADER OPERATIONS, Barclays Bank Zimbabwe, Harare, Zimbabwe 01/2011 – 12/2013

Directed and mentored a team of cashiers and operational support staff, ensuring the efficient execution of daily branch operations.

Monitored operational performance metrics and implemented process enhancements that boosted accuracy and service delivery.

Performed quality checks and compliance reviews to uphold audit readiness standards. Orchestrated staff development programs, performance evaluations, and training initiatives. Collaborated with sales and operations departments to achieve branch service and productivity targets.

Established strong rapport with internal and external stakeholders to elevate customer satisfaction levels.

LOCAL & FOREIGN TELLER, Barclays Bank Zimbabwe, Harare, Zimbabwe 08/2000 – 10/2010

Executed a high volume of cash deposits, withdrawals, and customer transactions with exceptional accuracy and efficiency.

Served as Vault Custodian and ATM Custodian, upholding stringent security protocols and compliance standards.

Provided assistance to customers with account inquiries and transaction-related support. Maintained precise transaction records and ensured strict compliance with all banking procedures. Consistently delivered outstanding customer service while adeptly managing competing priorities. __EDUCATION

Master of Science, Digital Marketing, Liverpool John Moores University, United Kingdom 2025 – __Present

Bachelor of Marketing Degree, ZIMBABWE OPEN UNIVERSITY, HARARE, ZIMBABWE 2005 – 2007

CMI Level 7 Diploma in Professional Consulting (QCF), CHARTERED MANAGEMENT INSTITUTE, UK, UK

04/2012 – 02/2014

Institute of Banking Diploma, INSTITUTE OF BANKING ZIMBABWE, HARARE, ZIMBABWE 02/2002 – 11/2004

__SKILLS

Virtual Assistance Executive & Administrative Support Calendar & Email Management Customer Support & Client Relations Data Entry & Database Management Scheduling & Appointment Coordination Online Research CRM & Relationship Management

Report Writing & Documentation Social Media Management Project Coordination Microsoft Office Suite

Google Workspace Microsoft Word

Microsoft Excel Microsoft PowerPoint

Microsoft Outlook Google Docs

Google Sheets Google Drive

Google Calendar Canva

ChatGPT WhatsApp Business

Facebook Business Tools Instagram

TikTok Problem Solving

Time Management Remote Collaboration

Administrative Support Customer Support

Data Entry Calendar Management

Email Management Online Research

Scheduling Document Preparation

Relationship Management Report Writing

Attention to Detail Multitasking

Written & Verbal Communication Problem Solving

Remote Working

__REFERENCES

MR TINASHE HWATA

HUMAN RESOURCES BUSINESS PARTNER, FIRST CAPITAL BANK ************@****************.**.**, (024-*******

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