Bilingual Customer Success & Remote Operations
Resume:
danielacalderon***@yahoo
.com
SUMMARY
Experienced customer success
and remote operations
professional with a focus on
enhancing client engagement in
multicultural environments.
Skilled in onboarding,
scheduling, and cross-cultural
communication. Bilingual in
English and Spanish, seeking
remote roles to leverage these
skills.
SKILLS
• User onboarding strategies
Customer success initiatives
and care coordination
•
Remote workflow
management
•
• Data reporting and analysis
Scheduling expertise and
calendar oversight
•
Bilingual English/Spanish
communication
•
• Problem-solving techniques
• Time efficiency
• Cross-cultural interaction skills
Client relationship
management
•
• Research
• Administrative support
Daniela Calderon
EXPERIENCE
January 2019 - May 2026
Online English Instructor VIPKid Native Camp LingoAce WOW Word LatinHire
January 2018 - January 2019
Summer Camp Instructor London School Summer Camp Italy January 2017 - January 2019
Educational Assistant Virgen del Castillo Spain
January 2013 - January 2019
Caregiver Genesis Medical Center
Delivered remote English instruction and tailored support to international clients, fostering engagement and learning.
•
Managed student progress and lesson schedules, ensuring effective communication and consistent support.
•
Guided new learners through onboarding processes, adapting to cultural and skill differences.
•
Maintained high performance while balancing multiple concurrent platforms and responsibilities
•
Strengthened client engagement through clear communication, consistency, and adaptability
•
Led English language instruction and group activities in diverse, high-energy settings.
•
Ensured safety, engagement, and participation in a high-energy multicultural environment
•
Developed strong adaptability in fast-paced, dynamic group settings
•
• Italy
Supported English language instruction and student learning activities in classroom environments
•
Assisted educators with lesson preparation and academic support tasks.
•
Contributed to improved student engagement through structured instructional support
•
Experience gained in international, travel-based educational environments
•
• Spain
Provided long-term care and developed trusting relationships with clients and families in home settings.
•
Coordinated daily schedules and care routines, ensuring alignment with family members on client needs
•
CERTIFICATIONS
• TESOL
• Advanced TESOL
• TEFL Certification
• CPR / First Aid Certified
ACCOMPLISHMENTS
Top 30 students in the state,
2016 Honor Society of Chico
State, Academic excellence,
and resilience
•
Featured in the local
newspaper and on television
for academic achievement and
recognition
•
Academic Honors received at
the University of Granada
•
Received additional
specialties in European
Studies and Philosophy for
study abroad.
•
LANGUAGES
English Fluent, Spanish Fluent
January 2014 - January 2016
Recording Secretary Volunteer Allen Hancock college Santa Maria, California
January 2010 - January 2016
Customer Service & Administrative Roles Target Cash One Fusion Marketing
Maintained consistent communication and built trust-based relationships with family members and healthcare providers
•
Provided structured support, demonstrating patience and discretion while fostering a reliable caregiving environment
•
• Organized meeting agendas and minutes for college committees.
• Coordinated schedules and logistics for various college events.
• Maintained accurate records of meetings and official documents.
• Transcribing audio recordings into written form as needed. Maintaining an up-to-date filing system for all related documents and records.
•
Sending out reminders for upcoming meetings via email or phone calls.
•
Developing templates for standard documents used in meetings such as meeting agendas, notices of motion.
•
Managing databases containing contact information for board members and other stakeholders.
•
Streamlined communication, data entry, scheduling, and recordkeeping to enhance organizational efficiency.
•
Delivered exceptional customer service and administrative coordination in fast-paced environments.
•
Strengthened multitasking and problem-solving abilities to improve client interactions.
•
• Assisted customers with inquiries and resolved issues promptly. Managed high-volume calls while upholding excellent customer service standards.
•
Documented customer interactions accurately in CRM system to maintain records.
•
Maintained high typing speed with minimal errors to maximize productivity.
•
Handled incoming communications, including phone calls and emails, with professionalism.
•
EDUCATION
BA Organizational Communication & Spanish
CSU Chico, Chico, CA
AA Communication Studies
Allan Hancock College, Santa Maria, CA
Bachelor of Arts Spain
University of Granada, Spain
Contact this candidate