Customer Service Manager & Dispute Specialist
Resume:
Patricia Carr
Customer Service Manager/Dispute Specialist
Palmetto, FL 34221
***********@*****.***
Professional Summary
Customer service and operations professional with extensive experience in B2B account management, sales support, and project coordination. Skilled in order processing, issue resolution, and cross- department communication to enhance efficiency and customer satisfaction. Recognized for strong organization, leadership, and follow-through that drive consistent results and long-term client relationships.
Willing to relocate to: Apollo Beach, FL - Parrish, FL - Bradenton, FL Authorized to work in the US for any employer
Work Experience
Customer Service Manager (CSM)
Manasota Office Supplies/Manasota Movers-Bradenton, FL August 2021 to Present
Manage client accounts from order through completion, including billing, payment collection, and dispute resolution to ensure accuracy and timely cash flow.
• Process sales orders, create purchase orders, and track vendor shipments to prevent backlogs and financial delays.
• Conduct customer follow-up calls to confirm satisfaction, resolve claims, and protect company revenue by reducing chargebacks and complaints.
• Convert internet and walk-in inquiries into sales by assessing client needs, preparing estimates, and securing payment commitments.
• Oversee office furniture project lifecycles, including generating bills of material, scheduling installations, and reconciling vendor invoices.
• Maintain organized financial documentation and enforce accountability procedures for movers by reconciling job payments at day’s end.
• Improved project turnaround times by streamlining order processing, tracking logistics, and proactively resolving delivery issues.
Project Manager/Dispute Resolution Specialist
USESI/Electrical Wholesalers Inc-Stoughton, MA
October 2005 to April 2020
Managed multi-million-dollar lighting projects across 14 branches, overseeing bids, procurement, order processing, change management, and final reconciliation to ensure accurate billing and cash flow.
• Negotiated and issued purchase orders, coordinated with vendors, and resolved order discrepancies to prevent financial losses and keep projects on track.
• Established and led a Dispute Resolution program, recovering revenue and resolving customer, vendor, and freight-related billing issues.
• Collaborated closely with Accounts Receivable and Payable teams to verify accurate project billing and ensure timely payments.
• Analyzed branch-wide sales margins and identified anomalies to implement corrective actions before invoicing, protecting company revenue.
• Recognized for strong financial oversight, procurement expertise, and cross-functional problem-solving that improved project efficiency and profitability. Customer Service Supervisor
Rand Whitney Group LLC-Pawtucket, RI
February 2001 to October 2006
Supervised and trained a team of 3 representatives, ensuring accurate order entry, customer support, and account management.
• Reviewed and approved all documentation prior to billing and vendor payments, preventing errors and protecting company revenue.
• Coordinated with production, logistics, and purchasing teams to fulfill client orders on time and within budget, reducing delayed payments and disputes.
• Supported project workflows from order initiation through delivery, maintaining financial accuracy and quality standards.
• Partnered with customers to resolve billing discrepancies and service issues, accelerating collections and enhancing client satisfaction.
Education
Management: Leadership and Innovation (BSBA)
Bryant University-Smithfield, RI
October 1989 to June 1994
Skills
• Customer service (10+ years)
• Data Entry
• Microsoft Word
• Microsoft Outlook
• Research
• Time management
• Job Quoting (10+ years)
• Accounts Payable
• Training & development (8 years)
• Microsoft Excel
• Cybersecurity
• Personal assistant experience
• Sales
• Journal Entries
• Typing
• 10 key typing
• Microsoft Office (10+ years)
• .
• Recruiting
• Project management (10+ years)
• Computer literacy
• Organizational skills
• Negotiation
• Customer support (10+ years)
• Office experience
• Financial Report Writing
• Payroll
• Accounts Receivable
• Accounting
• Office manager experience
• Bank Reconciliation
• Account Reconciliation
• Conflict Management
• Office Management
• SOP Writing (7 years)
Additional Information
I bring extensive experience in accounts receivable, dispute resolution, and client account management. I excel at resolving payment issues, recovering revenue, and reducing delinquent accounts while maintaining strong customer relationships. My combination of financial accuracy, project management, and persistence makes me highly effective in commercial collections.
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